Junior Customer Services Advisor Apprentice

Summary

At In-Tend Ltd, we are offering a fantastic opportunity to complete a Customer Service apprenticeship. This apprenticeship is designed to provide you with the practical skills, knowledge, and confidence to deliver exceptional customer service in a dynamic business environment.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 8.00am-5.00pm
37 hours 30 minutes a week
Possible start date: Thursday 20 February
Duration: 1 year 3 months
Positions available: 7

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In-tend are a leading software provider of e-Procurement systems to both a UK and international client base and employ over 40 staff. The company has an excellent and proven history of providing apprenticeship, all of which have the potential to lead to full time permanent employment.

Throughout the apprenticeship, In-tend are offering the opportunity to learn about the company, their customers and their range of products and services, whilst affording the opportunity to gain knowledge in core office based skills being fully supported throughout the apprenticeship.

Level 3 Customer Service apprenticeships will be considered for anyone with Level 2 already, and there is the opportunity over time to move to other business departments within the company.

We are looking for individuals who are keen to develop in a professional role – with this in mind the right candidate must not only be able to look professional but also act that way in an open plan office based environment. They must be able to work in a quiet professional environment.

The right person would be self motivated, enthusiastic with good customer care and focus in mind. They would be keen to take on the challenges of learning about all of our products and services to become well rounded asset to the company.

Preferable have some customer services experience. Essential to be organised, confident and focused.

Job Function:
Pro-actively learn and understand In-tends range of goods and services and participate in continual training
Contact In-tend’s customer and prospective customers for account management and sales purposes; to include calls to current and potential customers; following up on advertising enquiries; following up seminar
delegates offering additional products or services, and following up on event enquiries to aid with revenue
generation for the relevant department/company
Identify enquiries which may lead to further training or product or services sales, and pass to the relevant department for follow up to ticket resolution
Provide appropriate and timely telephone and/or e-mail assistance/responses to inbound correspondence -
to include internal and external customers/clients and suppliers
Keep In-tend’s own CRM database, In-manage up to date electronically, complying with GDPR legislation in
respect of data.
Liaise with other departments for optimal resolution of customer queries
Manage expectations of customers and/or provide difficult messages
Share knowledge and work as part of a team to achieve any monthly performance indicators and sales targets
as advised to you
Ensure all communications with customers are carried out in line with the written standards and procedures
defined by the Company and in a professional business manner
Attend training to develop relevant knowledge, techniques and skills
Any other duties and responsibilities as required as the role develops or requested by the Senior Management
Team

Where you’ll work

In-Tend House

74 High Street

Maltby

Rotherham

S66 7BN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TOTAL TRAINING PROVISION LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

As an apprenticeship at In-Tend Ltd you will be working towards your apprenticeship with Total Training provison this is a work-based apprenticeship, meaning you will earn while you learn, gaining hands-on experience in a real business environment.

More training information

You will work within our team, applying what you learn directly to your day-to-day tasks. This practical approach ensures that you develop the skills and knowledge needed to deliver outstanding customer service.

Dedicated Skills Coach: Throughout your apprenticeship, you will receive tailored support from a dedicated Skills Coach provided by Total Training Provision. They will guide you through your learning journey, offering:

One-to-One Sessions: Regular personalised training to help you meet your goals and excel in your role.
Expert Advice: Insights and feedback to ensure you build confidence and capability in all aspects of customer service.

Blended Learning Approach

The apprenticeship combines practical work with structured learning, including:

Online modules to build essential knowledge.
Interactive workshops and training sessions.
Assignments and projects tailored to your role.

Off-the-Job Training:
You will dedicate 20% of your time to off-the-job training, which might include attending workshops, shadowing colleagues, or completing coursework.

End Point Assessment (EPA):

At the end of your apprenticeship, you will complete an EPA to showcase the skills and knowledge you’ve gained, achieving a nationally recognised qualification in customer service.

This structured yet flexible training program is designed to help you succeed in your apprenticeship and set the foundation for a thriving career in customer service.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)

Desirable qualifications

GCSE in:

Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience
Personal Presentation

Other requirements

must be age 18 or over

About this company

In-tend are a proven global e-Procurement Software as a Service marketplace provider since 2006, and creator of the leading Procurement publication ‘In-procurement’. In-tend’s agile suite of software can be used as standalone modules; from e-tendering to Contract Management, through to full P2P functionality, offering integration with financial systems for total end to end procurement management. Our intelligent software can be aligned to meet organisational requirements, no matter what the size or spend, and offers a managed approach to streamlining procurement processes. All modules provide transactional transparency with the associated risk reduction and spend management benefits, and MI reporting functionality. With over 800 clients worldwide in over 130 countries utilising the software in part or as a whole and forming the ‘In-tend Community’, we welcome your enquiry to understand how our range of e-Procurement solutions and associated services may assist your organisation reap the benefits from our cost-effective solutions.

https://in-tend.co.uk (opens in new tab)

After this apprenticeship

At In-Tend Ltd, your apprenticeship is just the beginning of your career journey. We are committed to supporting our apprentices not only during their training but also in their long-term career development.

Advance Within Your Role:
After successfully completing your Level 2 or Level 3 Customer Service Apprenticeship, you may choose to continue excelling in your customer service role. With enhanced skills and confidence, you’ll be well-prepared to take on additional responsibilities.

Explore Other Departments:
In-Tend Ltd offers a range of departments and career paths to explore. Apprentices who show potential and a willingness to grow can progress into areas such as:

Sales and Business Development
Marketing
Administration
Project Management
IT Support

Ask a question

The contact for this apprenticeship is: