Customer Service Apprentice
TOTAL I T TECHNOLOGY SOLUTIONS LTD
Woburn Rd Ind Estate, MK42 7PN
Closes in 7 days (Sunday 29 December)
Posted on 13 December 2024
Contents
Summary
Are you looking to start an Apprenticeship in Customer Service? Total IT Technology Solutions, in Bedford, are looking for an apprentice to join their team.
- Annual wage
- £16,016 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday- Friday 8:30am-5:30pm
40 hours a week
- Possible start date
-
Monday 13 January
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients and an excellent working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment.
Join as a Customer Service apprentice where you will combine day to day sales administration and customer service responsibilities. You will assist the customer service team with tasks including:
- Obtaining quotes
- Researching products
- Completing orders
- Researching leads for sales team
- Scheduling appointments
Where you’ll work
10 Railton Road
Wolseley Business Park
Woburn Rd Ind Estate
MK42 7PN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BEDFORD COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 3)
- Maths (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- communication skills
Other requirements
This role will be based in Bedford, please ensure you are able to commute to the employer. Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage. The Bedford College Group reserve the right to close the vacancy early.
About this company
Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients, and an excellent working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. Joining our Business Management team as a Business Support Administrator you will be responsible for the administration of our client accounts carrying out Contract Renewals, Site User Audits, Device Warranty checks, communicating with both clients and suppliers on a daily basis. You will be assisting our Finance Team looking at cost comparisons, procurement and managing stock control and be a back up to our Executive Administrator assisting with Telecoms bill runs & Asset disposal. This is a highly varied role with a lot of different responsibilities.
After this apprenticeship
Upon Successful completion of the apprenticeship there may be opportunity to join the team within a full-time role.
Ask a question
The contact for this apprenticeship is:
BEDFORD COLLEGE
The reference code for this apprenticeship is VAC1000291877.
Apply now
Closes in 7 days (Sunday 29 December)
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Company’s application instructions
Please click on the link below to apply