Customer Service Apprentice

Summary

An exciting opportunity is available for an enthusiastic individual to work in a fast paced, supportive environment in a leading UK Environmental Consultancy. Working across the Projects, Quality and Development teams, gaining valuable business insight, whilst supporting key areas of the day to day running of the business.

Annual wage: £13,468 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday – Friday 9am – 5pm
37 hours a week
Possible start date: Monday 17 February
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Office Administration: Assisting in General office administration including managing emails, photocopying, and other administrative duties.
Customer service: Assist with customer enquiries via phone calls and emails in a professional manner.
Mail Management: Efficiently handle incoming and outgoing mail.
Order administration: Loggin order receipts and adding consumables to the management system.
Project Assistance: Supporting various projects by coordinating tasks and ensuring deadlines are met.
Travel Booking: Assist in the planning and booking of business trips
Updating of diaries and re-scheduling of the diary for management
Updating of the CRM
Tagging & registering assets.
Checking completion of reports.
Internal Communication: Managing emails, letters, and other forms of internal communications.
Departmental Support: Provide assistance to various departments with their ongoing tasks.
Supply Management: Order and maintain products, office supplies, and consumables.
Meeting Coordination: Set up meeting rooms and arrange refreshments as needed.
Financial Tasks: Supporting uploads of team expenses.
Logging samples for the in-house laboratory.

Where you’ll work

5 THE PAVILIONS

BRIDGE HALL DRIVE

BURY

BL9 7NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner L2 Standard.
This qualification requires college attendance once per month.

Requirements

Essential qualifications

GCSE in:

GCSE English and Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Whilst you working with us, you will be provided with solid on the job training whilst having utilisation of excellent support available to you at all times from senior members of the team. You will be required to complete a range of tasks independently after being trained. Being able to work with your colleagues as an effective team member is of key importance to the role. We are looking for someone who is enthusiastic, organised, diligent and willing to join a friendly, hard-working team.

About this company

TRAC Associates are long established family business based in Bury who provide environmental consultancy services throughout the UK and Europe. TRAC has extensive in-depth experience identifying and managing environmental asbestos risk for commercial and public-sector clients and work across varied building types and operational environments. TRAC contribute to the reduction of client risk on complex and challenging redevelopment schemes where there is a potential asbestos risk. We bring our technical expertise to a scheme from the design phase through completion of works. • Asbestos surveys, Re-inspections and Sampling • Asbestos Registers • Asbestos Management Plans and risk management strategies • Bespoke policy, procedures and safe working practice documents • Procurement and management of remedial works • Auditing • Exposure Assessments • Risk assessment and remedial strategies for asbestos in soils • Training • Expert opinion

http://www.trac-associates.com (opens in new tab)

Company benefits

Holidays – 20 days plus bank holidays and Christmas period Company Pension Scheme On site car parking Transport Links Nearby Gym Dress down Friday Team Building events

After this apprenticeship

There may be an opportunity for employment and career progression upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000291871.

Apply now

Closes on Friday 31 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

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