Business Support Administration Apprentice

Summary

Are you looking for a Business Support Administrator Apprenticeship? Total IT Technology Solutions in Kempston are looking for an apprentice to join their team, Where you will be responsible for the administration of client accounts, managing the lifecycle of contracts, and ensuring effective communication with clients and suppliers.

Annual wage: £16,016 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday- Friday 8:30am-5:30pm.
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Support Administrator, you will be responsible for the administration of client accounts, managing the lifecycle of contracts, and ensuring effective communication with clients and suppliers. This role involves a variety of responsibilities, including contract renewals, site user audits, device warranty checks, procurement, stock control, and contract drafting and negotiation.

Key Responsibilities:

Contract Management: Oversee the entire lifecycle of contracts, from initiation to expiration. Manage contract renewals, incorporate price updates, and align services to meet client needs
Contract Drafting and Negotiation: Draft, evaluate, negotiate, and execute a variety of contracts across different transactions
Stakeholder Communication: Serve as the primary point of contact for both internal and external stakeholders regarding contract-related matters
Record Keeping: Maintain detailed and organised records of all contracts and related documentation
Quotation Management: Prepare quotations for contract renewals
Client Account Administration: Carry out contract renewals, site user audits, and device warranty checks
Procurement and Stock Control: Manage procurement processes and stock control
Daily Communication: Communicate with clients and suppliers on a daily basis
General Office Duties: Restocking office supplies & snack shop management
Deliveries: Tracking and processing all internal/external deliveries

Where you’ll work

10 Railton Road

Wolseley Business Park

Woburn Rd Ind Estate

MK42 7PN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BEDFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
Level 2 Functional Skills English and maths

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

communication skills

Other requirements

This is a Full Time office based role in Kempston. College attendance will be once a month at Bedford College. Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if you meet the entry criteria. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage. The Bedford College Group reserve the right to close the vacancy early. College attendence will be at the Leighton Buzzard Campus. Please ensure you have looked at transport to both the workplace and college.

About this company

Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients, and an excellent working environment, rated as one of the top 501 MSPs in the world. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. Joining our Business Management team as a Business Support Administrator you will be responsible for the administration of our client accounts carrying out Contract Renewals, Site User Audits, Device Warranty checks, communicating with both clients and suppliers on a daily basis. You will be assisting our Finance Team looking at cost comparisons, procurement and managing stock control and be a back up to our Executive Administrator assisting with Telecoms bill runs & Asset disposal. This is a highly varied role with a lot of different responsibilities.

After this apprenticeship

Upon successful completion of the apprenticeship, there may be an opportunity to join the team within a full-time role.

Ask a question

The contact for this apprenticeship is:

BEDFORD COLLEGE

The reference code for this apprenticeship is VAC1000291785.

Apply now

Closes in 7 days (Sunday 29 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below to apply

Cookies on Find an apprenticeship

Contents