Apprentice Customer Service Advisor

Summary

Shrewsbury Agency are looking for a friendly and enthusiastic person who would be capable of working as part of the team, providing the award-winning service NFU Mutual offers to new and existing clients.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday. Exact timings to be confirmed.
35 hours 30 minutes a week
Possible start date: Friday 31 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Speaking to customers to resolve queries, provide quotations and discuss our range of products and services
Responding to customer calls and emails professionally and promptly
Processing and dispatching documents to a high standard
Working with Account Execs, completing administrative tasks as required

Where you’ll work

EMSTREY HOUSE

SITKA DRIVE

SHREWSBURY BUSINESS PARK

SHREWSBURY

SY2 6LG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service practitioner Level 2 Apprenticeship Standard:

Training will take place within the workplace
Training will be provided through the completion of daily tasks
The assessor will complete regular reviews with the apprentice
Off the job training will be provided for a minimum of six hours per week

More training information

County Training is a training provider that works across Shropshire and Herefordshire providing high quality training and support to apprentices and employers
With over 30 years experience and staff with a vast wealth of knowledge on their respective sectors we can provide apprenticeship standards in small businesses, employers and large levy paying businesses
During our latest Ofsted inspection (December 2022) we received positive feedback and a grade of Good

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Number skills

About this company

NFU Mutual is owned by and run for our 900,000 customers, and we work hard to protect their interests. It’s this mutuality that sets us apart. From the network that we have with over 295 local agencies offering an attentive, local, personal service, to the tailored quotes that customers can’t get from price comparison sites, the needs of NFU Mutual customers are at the heart of everything we do. That’s why supporting our communities is very important to us. We’re committed to championing rural communities through events and initiatives and continuing to offer the best care possible for our customers.

Company benefits

25 days annual leave (plus Bank Holidays). Access to NFU member benefits. Full onsite training.

After this apprenticeship

This role could lead to a full time position for the right applicant.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

County Training

enquiries@countytraining.ac.uk

03456789023

The reference code for this apprenticeship is VAC1000291779.

Apply now

Closes in 19 days (Friday 10 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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