Kia Genius Apprentice - Richmond
S.G. PETCH LIMITED
Gallowfields., DL10 4SY
Closes in 29 days (Monday 20 January at 11:59pm)
Posted on 12 December 2024
Contents
Summary
The Kia Academy offers a bespoke apprenticeship programme that focuses on education in electrification. The apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction and representing the brand by providing market leading information about EV’s and the benefits of purchasing a EV Vehicle.
- Annual wage
- £13,312 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays to be confirmed.
40 hours a week.
40 hours a week
- Possible start date
-
Tuesday 21 January
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience at every point of contact
- Listening to customers to understand their needs, questions and aspirations, creating a non-pressurised sales environment.
- Advising customers on electric car ownership including EV grants
- Recognising and dealing with any customer queries or issues that may arise
- Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way
Where you’ll work
Green Howards Road
Gallowfields.
DL10 4SY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:
- One college block attendance with teaching delivered by dedicated Tutors (both via VCT and face to face at the academy)
- One workplace visit face to face with their dedicated Skills Coach
- One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
- One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
About this company
At S.G Petch, we look for people who take pride in their work and inspire those around them to be their best. Do you have what it takes to be a key member of our winning team?
After this apprenticeship
- A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless.
- By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Jose Faria
jose.faria@skillnet.org.uk
01923 630800
The reference code for this apprenticeship is VAC1000291743.
Apply now
Closes in 29 days (Monday 20 January at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.