Receptionist Apprentice

Summary

This is an excellent entry route into the NHS, the administration role is based a busy medical centre in Huyton servicing 4000 patients.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Opening hours are 8.00am - 6.30pm Monday to Friday.
37 hours 30 minutes a week
Possible start date: Tuesday 7 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide an efficient helpful receptionist service to the Practice and ensure that Practice data is collected, stored, maintained and retrieved effectively whilst continually providing patient confidentiality

Principal Duties and Responsibilities:

Reception and routing of patients on arrival
Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and generally advising patients on non clinical matters
Sorting and distributing incoming mail
Ensure Doctor/Nurse patient call system is in working order
Record requests for home visits
Ensuring an adequate supply of stationary etc in the consulting rooms and reception area
Receiving samples, logging and ensuring the correct forms accompany them to the laboratory
Receiving and recording telephone messages for the Doctor/Nurse/ Health Visitor
Booking ambulances for patient hospital appointments or admissions
Taking request for repeat prescriptions and preparing them on the computer for collection
Dealing appropriately with outgoing mail
Liaison with hospitals, primary health care team, community services and social services
Ensuring that the reception area is left tidy and ready for use by incoming colleagues together with any information about unresolved or urgent matters
Cover other members of staff during holiday or sick leave

Where you’ll work

Longview Medical Centre

Longview Drive

Liverpool

L36 6EB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE LEARNING FOUNDRY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

You will attend monthly tutorial sessions ( predominantly online) and will have monthly support calls with your dedicated Development Coach

Requirements

Desirable qualifications

GCSE in:

English (grade 4 / C)
Maths (grade 4 / C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

Whilst we are happy to encourage local applicants to apply for this vacancy, if you are a patient at this practice, you will be asked to move to an alternative practice. It is also vital that data protection and confidentiality is maintained at all times.

About this company

We are based on Longview Drive, in the Heart of Huyton and the practice serves approximately 4000 patients. We are a training practice responsible for training GPs, Foundation Doctors and Medical Students and offer patients both Face to Face and Telephone Consultations.

https://www.longviewmedicalcentre.co.uk/ (opens in new tab)

After this apprenticeship

There is likely to be a permanent post at the practice and access to internal NHS progression opportunities

Ask a question

The contact for this apprenticeship is: