Apprentice Retailer and assist in Medicines Counter Assistant

Summary

Retail assistant required as a Counter Service Assistant for busy Pharmacy in South Norwood. Serving customers, making sales and various retailing duties as well as assisting the pharmacist. Great opportunity to progress!

Annual wage

£18,564 a year

Minimum wage rates (opens in new tab)

£8.50 per hour

Training course

Retailer (level 2)

Hours

Monday - Friday between 10.00am and 8.00pm and every other Saturday, 8.30am - 6:00pm.

42 hours a week

Possible start date

Monday 20 January

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Counter service assistants will greet, serve and take payment from customers.

Your job role will include:

Serving customers and making sales
Operating the cash register
Handling money transactions
Stock control
Merchandising & display
Maintaining the professional appearance of shop
Ordering, receiving and managing stock
Undergo relevant training
Work as part of a team
Receive, record, and store medications coming into the pharmacy
Maintains stock of prescription medications and informs the pharmacist of inventory needs

Where you’ll work

1 Enmore Road

London

SE25 5NT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Retailer (level 2)

Equal to GCSE

Course contents

Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.
Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.

Your training plan

On-the-job training will be delivered by the employer.
The Training Provider Davidson Training UK Limited will work alongside the employer in the delivery of the off-the-job training.
This will all lead to a Level 2 Apprenticeship Standard qualification in Retailing
You will also complete Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
As you will be involved in the sale of over-the-counter medicine you may also undertake an accredited medicines counter assistant course and will work under the supervision of a pharmacist

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4-9 OR A*-C)
Maths (grade 4-9 OR A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Logical
Team working
Patience
Reliable
Presentable
A polite and friendly manner
Flexibility
Ability to work under pressure
Good Listener
Discreet
Mathematical Skills
Pleasant & tactful manner
Self-motivated and efficient

Other requirements

Job involves long periods of activity. We have many elderly customers and they need to be treated with kindness and tolerance. As well as completing your retailer Standard Apprenticeship, you may also be able to complete the Medicines Counter Assistant online training course.

About this company

Fishers Chemist was established in 1910 and has been in present ownership for nearly 50 years. Throughout that time our over- riding aim has been to provide the best possible customer service and patient care. This is demonstrated by the fact that we were the first pharmacy in the country to receive a Customer First Award. We also have an Investors in People Award, an ISO 9001 accreditation and won the Chemist & Druggist "Pharmacy Team of the Year" award in 2010. With over 30 staff including 6 pharmacists and more than a dozen dispensers we have one of the busiest dispensaries in the area and provide a large range of services to the local community.

https://fisherschemist.co.uk/ (opens in new tab)

After this apprenticeship

We are looking for a candidate that wants to progress within healthcare

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

Gemma Barr

gemmabarr@davidsontraining.com

07399586723

The reference code for this apprenticeship is VAC1000291684.

Apply now

Closes in 26 days (Friday 17 January at 11:59pm)

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