Customer Service Apprenticeship

Summary

Berriman Eaton is a well-established estate agents providing a solid foundation for a rewarding and dynamic career path.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday from 9am to 5.30pm with 1 hours lunch
37 hours a week
Possible start date: Monday 20 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering telephone calls
Diary management
Internet enquiries
Landlord and tenant contact
Undertake viewings (after a few months)
Ordering boards

Where you’ll work

13-15 HIGH STREET

TETTENHALL

WOLVERHAMPTON

WV6 8QS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF WOLVERHAMPTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-C (4-9))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

About this company

Our 30-strong team of experts - spread across four offices in Bridgnorth, Wolverhampton, Wombourne and Worcestershire – will work with you to market and present your property to the right buyers, combining local knowledge with our understanding of the marketplace to get you the best price possible. We offer specialist advice on all aspects of the residential selling and purchasing process and, are one of the region’s leading authorities on lettings, working with families, housing associations, professional sports people and high-profile business leaders on sourcing that ideal temporary property.

After this apprenticeship

Employment within the estate agents.

Ask a question

The contact for this apprenticeship is:

CITY OF WOLVERHAMPTON COLLEGE

Clare McAuliffe

The reference code for this apprenticeship is VAC1000291655.

Apply now

Closes in 15 days (Monday 6 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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