Digital Support technician apprentice

Summary

If you're ready to embrace the world of digital support, embark on a journey of professional growth, and become a valuable asset in the IT field, we invite you to apply for the Digital Support Technician Apprentice position. Together, let's build a future fueled by technology and endless possibilities.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday - Friday, 9.00am to 5.00pm.
35 hours a week
Possible start date: Monday 27 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

Provide first-line technical support to staff and students, addressing issues related to hardware, software, and digital services.
Assist with the maintenance and troubleshooting of IT systems, networks, and digital platforms.
Install and configure new hardware and software as required.
Ensure that all IT equipment and systems are running efficiently and securely.
Assist with the management of user accounts, permissions, and security settings.
Support digital learning tools, including Learning Management Systems (LMS), video conferencing platforms, and collaborative tools.
Provide training and guidance to end-users on how to use various IT systems and applications effectively.
Monitor and report on system performance, identifying and resolving issues proactively.
Assist with regular backups and updates of systems and software.
Document and track technical issues, ensuring a clear record of support requests and resolutions.
Collaborate with the IT team to implement new technologies and upgrades.

Where you’ll work

Montefiorie Centre,

Hanbury street

London

E1 5HZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON VESTA COLLEGE LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Level 3 Digital Support Technician Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths and English (if required) and End-Point Assessment (EPA)
Training will be one day a week
Training should be at the college

More training information

As an IT and Digital Support Technician Apprentice, you will get various training opportunities to help you improve your technical skills and grow your career in IT. The training includes:

Industry-Recognised IT Certifications: You will work towards certifications like CompTIA IT Fundamentals (ITF+), Microsoft Certified: Windows Server Fundamentals, or similar beginner-level qualifications.
In-Depth Software & Systems Training: You will get specialised training on tools and software used in our company, including operating systems (Windows, macOS), networking protocols, Learning Management Systems (LMS), and cloud technologies.
Cybersecurity Awareness: You will learn important cybersecurity practices to help protect data and secure digital systems from common threats.
Networking and Cloud Technologies: You will learn the basics of networking and cloud computing, which are important for modern IT systems and digital transformation.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

About this company

London Vesta College is a leading IT and digital training provider dedicated to delivering cutting-edge learning experiences. We equip individuals with the skills and knowledge to excel in the ever-evolving digital landscape. As a training provider, we are now looking to support our own growing digital needs by offering an exciting apprenticeship opportunity to become an IT and Digital Support Technician.

After this apprenticeship

Possibility to move a permanent job as a Digital Support Technician.

Ask a question

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