Apprentice Administrator

Gloucestershire Health and Care NHS Foundation Trust

Brockworth,Gloucester, GL3 4HP

Closes in 15 days (Monday 6 January)

Posted on 11 December 2024


Summary

The role involves managing enquiries professionally, maintaining accurate training records, coordinating course bookings and materials, and ensuring GDPR compliance. You’ll assist with e-learning support, corporate induction arrangements, and general admin tasks, working within Trust policies while promoting equality and respect.

Annual wage
£12,514 a year

Minimum wage rates (opens in new tab)

£12,514 a year Per Annum (for the first 12 months & then National Minimum Wage)

Training course
Business administrator (level 3)
Hours
Monday to Friday - There may be requirements to work outside of the standard hours. Shifts to be confirmed.

37 hours 30 minutes a week

Possible start date

Monday 3 February

Duration

1 year 7 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assisting with all administrative duties within the team, including dealing with a wide range of questions and queries over the phone, via email and in person
  • Contribute to the delivery of a friendly, efficient and professional training administration service
  • Carrying out filing (including electronic filing) as required
  • Making and receiving telephone calls
  • Support with inputting data and onto electronic systems, utilising the Trusts LMS.
  • Ensuring confidential information is kept securely at all times by locking cabinets and locking their computer screen when it’s not in use
  •  Where required, help provide a reception service for the training venues, to ensure visitors are welcomed in a friendly and professional manner
  • Talking to internal and external colleagues in a courteous manner both in person and on the telephone ensuring they receive a friendly and helpful service

Where you’ll work

NHS Training Hub

Invista

Ermin Street

Brockworth,Gloucester

GL3 4HP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLOUCESTERSHIRE COUNTY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this company

Gloucestershire Health and Care NHS Foundation Trust was formed in October 2019. This followed the merger of 2gether NHS Foundation Trust and Gloucestershire Care Service NHS Trust, to provide joined up physical health, mental health and learning disability services. The Learning and Development Team provides a wide range of learning opportunities for staff working for the Trust (c 5000 staff) and to a number of partner organisations including Social Care, private & voluntary organisations.

After this apprenticeship

On completion of the apprenticeship, the successful applicant may have the opportunity to apply to substantive posts within the Trust and as well as the possibility to enrol on to higher apprenticeships.

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COUNTY COUNCIL

The reference code for this apprenticeship is VAC1000291507.

Apply now

Closes in 15 days (Monday 6 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.