Business Administration Apprentice

Summary

The Business Administrator with a focus on enrolment and customer service is responsible for efficiently communicating with all employers and learners throughout their SCCU onboarding & enrolment journey. Delivering a world class customer experience whilst ensuring compliance with all relevant regulations and guidelines. This role requires excellent organisational skills, attention to detail, and outstanding customer service.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm, office based (Coventry).
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 8 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Business Administrator with a focus on enrolment and customer service is responsible for efficiently communicating with all employers and learners throughout their SCCU onboarding & enrolment journey. Delivering a world class customer experience whilst ensuring compliance with all relevant regulations and guidelines.

This role requires excellent organisational skills, attention to detail, and outstanding customer service. The coordinator will serve as a primary point of contact for apprentices, employers, and internal stakeholders, ensuring a seamless experience throughout the enrolment process.

Where you’ll work

7 Orchard Court, Binley Business Park, Coventry CV3 2TQ

CV3 2TQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SCCU LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training to be provided:

Training for this qualification will be provided by ourselves at SCCU Group, an Ofsted good training provider.
Our tuition is all delivered in the workplace and bespoke to your particular role.
Dependent on the learner's prior knowledge. Business Administration Level 3 Standard, 18 months practical with an additional 2 months End Point Assessment period.
Functional Skills in Maths, English, and ICT (if required).

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Customer care skills
Communication skills
Attention to detail
Administrative skills
Organisation skills

About this company

Join our team at SCCU group and become an education superhero! Our mission is to equip you with the powers of innovation, creativity, and passion to shape the future of education. Together, we'll conquer the challenges, inspire minds, and make learning an unforgettable adventure. If you're ready to don your cape and unleash your inner education superhero, join us on this epic journey.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possible permanent position upon completion

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