Information Communications Technician Apprenticeship

Summary

The post holder will be proficient in providing a streamlined operation of the IT areas of the school in alignment with the School’s objectives. The post holder will work in a team who will ensure safe operation and maintenance of a number of other technologies within the school.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday 8am - 4pm or 9am - 5pm with 1 hour unpaid lunch
35 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Tasks
● Advise and assist the IT Manager regarding the procurement of all IT equipment and consumables to include all supplier negotiations and stock auditing.

● Undertake maintenance of IT hardware.

● Assist in the management of the school’s wireless network & anti virus.

● Assist with the management of classroom management softwares and hardware.

● Contribute to the school IT development plan to ensure effective and timely implementation within allocated areas of responsibility.

● Maintain access for information systems such as Schoolbase.

● Liaise with partners and suppliers of the school on IT related issues.

● Assist with the technical upgrade, implementation and training for learning platforms such as google.

● Install software as required and to expected standards.

● Be responsible for the school’s audio visual systems.

● Assist with the management of the school’s intranet and internet web pages including the addition (but not drafting) of relevant content and articles.

● Setting up of equipment for the delivery of the curriculum.

● Setting up school assemblies & all other events.

● Contribute to IT training and advise school staff as appropriate.

● Staff software training where required.

● Assist the IT Manager with the school’s software including fault resolution, updates, backups.

● Ensure an up-to-date inventory is maintained.

● Assist with the management of the school’s equipment cleaning audit including computers, laptops and data projectors.

● Contribute to the development of a Help Desk system that ensures requests for work are prioritised and completed in line with the department’s standards.

● Problem solve and troubleshoot issues on the staff and students computers & chrome books such as software, hardware, configuration and user errors.

● Provide a high quality of user support to include:

○ Windows

○ Google

○ Microsoft Office Packages

○ Desktop support

○ Peripherals support

○ IP phone for staff

○ Effective use of interactive display boards and related software

● With support from the IT Manager manage IT projects including the installation and configuration of new and existing IT equipment.

● Carry out repairs and maintenance to hardware to maximise the efficiency of the equipment.

● Ensure the correct disposal of damaged and unrepairable equipment and that the school meets its recycling duties in line with current procedures and legislation.

● Assist with the management and maintenance of the school’s network cabling infrastructure.

● Ensure the assessment of new education builds: including effective implementation and functionality.

● Assist with the provision of a staff pc clinic to school.

Where you’ll work

The Oldham Hulme Grammar Schools

Chamber Road

Oldham

Lancashire

OL8 4BX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE OLDHAM COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Off the job training will take place at Oldham College

Requirements

Essential qualifications

GCSE in:

4 subjects including English and Maths (grade Grade 4-9 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental

Other requirements

Child Protection ● The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment and may be expected to carry out the following duties: ■ Child protection, discipline, health and safety ■ Promoting and safeguarding the welfare of children and young persons for whom you are responsible and with whom you come into contact. You will be required to undertake an enhanced DBS.

About this company

At Hulme Grammar School, we believe that education is not just about acquiring knowledge; it’s about nurturing a passion for learning, developing character, and preparing students for a lifetime of success. Situated in the heart of Oldham, our school fosters an inclusive and stimulating environment where students are encouraged to explore their interests. Our school is a haven for preparing your child for the future with an environment where students are encouraged to ask questions and grow their curiosity and creativity.

https://hulmegrammar.org/ (opens in new tab)

Company benefits

Free School lunch

After this apprenticeship

Full time position for the right candidate

Ask a question

The contact for this apprenticeship is:

THE OLDHAM COLLEGE

Deborah Wynn

deborah.wynn@oldham.ac.uk

01617853586

The reference code for this apprenticeship is VAC1000291434.

Apply now

Closes in 19 days (Friday 10 January at 11:59pm)

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