Customer Service Apprenticeship
Lords and Labradors
BOSTON, PE22 8HQ
Closes in 14 days (Monday 6 January at 11:59pm)
Posted on 11 December 2024
Contents
Summary
We believe that customers are at the heart of our business and that 5 star customer service is key. This is a fantastic opportunity for an engaging individual to learn all about customer service for a retail business selling on multiple platforms. You will become a key member of the team to help us continue to deliver outstanding customer service.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday
8.30am - 5.30pm
40 hours a week
- Possible start date
-
Monday 20 January
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide 5-star customer service
- Answering phone calls
- Replying to emails
- Live Chat messaging
- Learning about the products Lords and Labradors sell
- Using the CRM system to process orders
- Processing returns
Where you’ll work
MIDVILLE GRANGE FARM
MIDVILLE
STICKNEY
BOSTON
PE22 8HQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BOSTON COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
The Business and Customer Service Apprenticeship will take you one year to complete and is accomplished in the workplace.
You will be expected to attend Boston College at least once a month where you will receive one-to-one support from your assessor and functional skills tutors.
Requirements
Essential qualifications
GCSE in:
- English (grade 3)
- Maths (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Logical
- Team working
- Initiative
- Patience
- Good timekeeping
- Enthusiastic
Other requirements
Work location is at Grange Farm in Stickney, therefore your own transport will be required.
About this company
Lords & Labradors is a premium pet brand dominating online pet in the UK and in online market position 3 behind Amazon and Pets at Home. It is unique within pet, offering a John Lewis department store experience. The company controls a full supply chain including own manufacture, platform management and warehousing. Its website, established in 2013 majors on core own brand products such as dog beds, bedding and crates which are sold alongside selected well known brands such as Kong and Nestle Purina thus enabling a ‘full offering’. Other sales generated are through international sales via the UK site, a stand alone US website, online platforms such as Next and Amazon and pet-specific physical stores. There is also a growing distribution element with a number of international brands requiring warehousing, distribution and sales which sits alongside normal business.
After this apprenticeship
Possibility of joining the customer service team on a permanent contract.
Ask a question
The contact for this apprenticeship is:
BOSTON COLLEGE
Suzanne Davison
Apprenticeships@boston.ac.uk
01205313238
The reference code for this apprenticeship is VAC1000291432.
Apply now
Closes in 14 days (Monday 6 January at 11:59pm)
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