Apprentice Medical Receptionist

Summary

Fearnhead Cross Medical Practice based in Warrington are searching to recruit an Apprentice Medical Apprentice. A busy community practice. Working across 2 sites, our Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare. We offer a wide variety of medical services.

Annual wage: £9,984.74 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday between the hours of 7.45am-6.30pm - rota
30 hours a week
Possible start date: Monday 13 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Description of Role: A Medical Receptionist is the first point of contact for patients when they either come to surgery or, on many occasions, when they telephone. It is the role of the receptionist to help patients obtain the best service from the surgery and to ensure the smooth running of the surgeries for the Doctors and other clinical members of the team.

Main Duties and Responsibilities:

* Reception duties during surgeries and clinics

* Answering telephone and face to face enquiries

* Booking, cancelling and amending appointments

* Retrieving and filing medical records

* Scanning hospital letters onto the computer

* Taking requests for home visits as per Practice Protocol

* Taking and passing messages to Doctors and other Primary Health Care Team members as per the Practice Protocol

* Completing administrative forms

* Inputting and retrieving information from the computer

* Issuing repeat prescriptions

* Booking ambulances

* Liaison with outside agencies

* Chaperoning patients

* Preparing consultation rooms for surgeries

* Testing Urine, when no Doctor or Nurse is available, after receiving the necessary training

* Assisting patients on the nebuliser, after receiving the necessary training

* Follow COVID-19 policies and procedures

*Any other tasks which may become necessary to improve patient care as a result of changes in the NHS, or as a result of the introduction of new technology.

Where you’ll work

25 Fearnhead Cross

Insall Road

Warrington

WA2 0HD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2
Functional Skills in English and mathematics (if not exempt)
Off-the-job training to develop Knowledge, Skills and Behaviours (KSB's)

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Non judgemental
Organisation skills
Patience
Team working

Other requirements

* How do you plan to get to work each day to ensure you arrive on time? Confidentiality The unauthorised use of disclosure of patients and / or other personal information is regarded as gross misconduct and will be subject to the practice's disciplinary procedure. Unauthorised disclosure of computerised information could result in prosecution for civil damages under the Data Protection Act 1984.

About this company

Fearnhead Cross Medical Practice based in Warrington a busy community practice. Working across 2 sites, our Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare. We offer a wide variety of medical services.

After this apprenticeship

Full time position considered following successful completion of the apprenticeship process and based on company finances at the time.

Ask a question

The contact for this apprenticeship is: