Administrator / Receptionist Apprenticeship

Summary

Radbrook Surgery are seeking an administrator / receptionist to join their team. The apprentice will provide general assistance to the practice team and project a positive and friendly image on patients and other visitors. You will receive, assist and direct patients in accessing the appropriate service or healthcare.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, total of 7.5 hours a day. Exact shifts to be confirmed.
37 hours 30 minutes a week
Possible start date: Monday 20 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Job responsibilities include but not limited to:

Ensure an effective and efficient reception service is provided for patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensures that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Receive and make telephone calls as required
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Enter requests for home visits onto the medical records, ensuring careful recording of all relevant details and triaging through to the appropriate Doctor
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
Enter patient information on to the computer as required
Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to ensure that all new patients are registered onto the computer system promptly and accurately
General office duties
Ensure security of data at all times
Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor

Where you’ll work

RADBROOK GREEN SURGERY

BANK FARM ROAD

SHREWSBURY

SHROPSHIRE

SY3 6DU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SBC TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator advanced apprenticeship standard with SBC Training, Shrewsbury
Maths and Enlgish functional skills if required

The Business Administration apprenticeship is designed to equip participants with the fundamentals required to work in any business environment.

The programme is delivered using a blend of online, anytime learning and expert-led classroom training covering core topics. Throughout this Apprenticeship, participants will be supported by tutors, who have worked in a business environment.

They have gained many years of experience and can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills

Other requirements

Applicants will be issued a full job description that includes details on Equality & Diversity, Confidentiality and Health & Safety requirements that will need to be considered or adhered to if you are successful.

About this company

Radbrook Green Surgery is a long established surgery. We aim to provide a wide range of high quality personal care within our modern, purpose built premises, fully accessible to the disabled with excellent, free parking facilities by the main entrance.

https://www.radbrookgreen.co.uk/ (opens in new tab)

After this apprenticeship

Job offer if a vacancy becomes available at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Amanda Carpenter

amanda.carpenter@sbc-training.co.uk

07939664033

The reference code for this apprenticeship is VAC1000291333.

Apply now

Closes in 15 days (Monday 6 January at 11:59pm)

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