Counter Fraud Apprentice (J2501)

Summary

The Counter Fraud Team was established in 2015 to tackle Local Authority Fraud. The team investigate areas such as Council Tax Support, Council Tax, Adult Care, Blue Badge, Business Rates, Social Tenancy Fraud, and COVID-19 Fraud.

Annual wage

£12,347 a year

Minimum wage rates (opens in new tab)

Salary: £12,347 for 12 months, £22,366 for final 6 months

Training course

Business administrator (level 3)

Hours

Monday to Friday. Shifts to be confirmed.

37 hours a week

Possible start date

Monday 27 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Principal Duties:

Log all fraud referrals received by the Counter Fraud Team
Review and pass any relevant fraud referrals to the Fraud and Error Service, Department for Work and Pensions
Provide help and support with the National Fraud Initiative (NFI)
Conduct daily checks on the Discretionary Crisis Fund (DCF) applications
Help check information held on Rochdale Borough Council systems, in respect of the recovery of Fraud Financial Penalties issued
Help coordinate and support proactive work the Counter Fraud Team may undertake
Deal with customer telephone and e-mail enquiries in a courteous and professional manner, including fraud referrals from internal and external sources
Deal with Data Protection requests from other enforcement bodies

Secondary Duties:

To participate in Council programmes of in-service training as a trainee and when required as a trainer facilitator
To undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time by the Service Head (or nominated representative) in consultation with the postholder (and if he/she so wishes, with his/her Trade Union representative)
To carry out the duties and responsibilities of the job with due regard to all Council policies and procedures including Data Protection, Equal Opportunities and Health and Safety

Where you’ll work

Number One Riverside

Smith Street

Rochdale

Greater Manchester

OL16 1XU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Apprenticeship learning will take place in the workplace and at Rochdale Training one day per month

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Creative

Other requirements

The Authority operates a Smoke-Free Policy for all its employees and applies to any building and associated grounds within in the immediate vicinity of the building, which is wholly owned, leased, or operated and occupied by Rochdale Borough Council. Salary: £12,347 for 12 months, £22,366 for final 6 months Interview Date: 21st & 22nd January. Should you apply for 2 vacancies (maximum) we strongly encourage you to attend both interviews and declare this clearly. It will not count against you and all teams/panels will be aware. This expression of interest is the first stage of your application. Should you wish to apply for this vacancy you will be invited to fill in the Rochdale Borough Council Application form at Rochdale Training.

About this company

Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

http://www.rochdale.gov.uk/ (opens in new tab)

Company benefits

Benefits: Flexible Working Vivup Staff Benefits GM Pension Fund

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Progression is offered to the correct candidate

Ask a question

The contact for this apprenticeship is:

ROCHDALE TRAINING ASSOCIATION LIMITED

Nathan Finn

nfinn@rochdaletraining.co.uk

01706 631 417

The reference code for this apprenticeship is VAC1000291280.

Apply now

Closes in 19 days (Friday 10 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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