Business Support/Customer Service Apprentice

Summary

Looking for a career opportunity within an office environment? Train while you earn with this family-run craft-based business. If you want support and opportunity in a dynamic working environment, this is the apprenticeship for you! Mowbray Manufacturing are looking to extend their excellent team by recruiting an Apprentice to help their busy team.

Annual wage

£6,656 a year

Minimum wage rates (opens in new tab)

Negotiable dependant on experience

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, between 7am – 5pm.

20 hours a week

Possible start date

Monday 27 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Support/Customer Service Apprentice, you'll be responsible for (but not limited to) the following:

· General office duties, administration, customer service enquiries;

· Assist in the postal room;

· Chase up quotes and log sales information;

· Build business relationships by telephone and explain our products and role in the market;

· Coordinate incoming and outgoing mail;

· Assist with website management;

· To request written quotes from suppliers for materials to be delivered to our premises;

· The use of relevant software packages;

· Assist with marketing campaigns;

You’ll develop your skills alongside the management team and experienced admin workers, learning a variety of duties and supporting the whole business to grow. You’ll be taught and mentored by people who are well versed in academia, to achieve your full potential and share in the company’s success.

If you are committed and ready to take your first step into a real career with a fantastic team, then please apply now! This apprenticeship and opportunity with Mowbray will be highly competitive, so please don’t miss your chance!

Where you’ll work

47 MOWBRAY STREET

SHEFFIELD

S3 8EN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RNN GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become an all-rounded and successful Business/Customer Support Apprentice.

More training information

The Apprentice Standard you will be studying is Customer Service – Level 2

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 3 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

This is a successful business with a fantastic reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive team member.

About this company

Information about the company Woodware Repetitions is a well-established craft-based business that has been traditionally servicing the needs of tool makers in Sheffield and the United Kingdom for many years. In 2019, the business was taken over by the Mowbray Manufacturing Co Ltd and continues to trade from the original premises in Mowbray Street, Sheffield. The business specialises in the manufacture of hand tool handles, including turning tool handles, file handles, chisel handles and knife handles.

http://www.woodwarerepetitions.co.uk (opens in new tab)

After this apprenticeship

Further and higher skill development within the business. A lifelong career with Mowbray Manufacturing.

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713 319356

The reference code for this apprenticeship is VAC1000291240.

Apply now

Closes in 30 days (Monday 20 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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