Brand Ambassador Apprenticeship

Summary

Here at Remit Group we are recruiting on behalf of Brayley's Kia for a Kia Brand Ambassador Apprentice. You’ll benefit from extensive training whilst gaining hands on work experience. You’ll be supported in studying for the Level 2 Customer Service Practitioner Apprenticeship Programme which is a nationally recognised qualification.

Annual wage

£18,000 a year

Minimum wage rates (opens in new tab)

£18,000 annually + plus £250 per quarter bonus plus £1000 after completing apprenticeship

Training course

Customer service practitioner (level 2)

Hours

40 hours per week, may include evening and weekend work. Shifts to be confirmed.

40 hours a week

Possible start date

Monday 17 February

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Programme: Customer Service Practitioner Level 2
Salary: £18,000 annually + plus £250 per quarter bonus plus £1000 after completing apprenticeship

As the UK’s largest Kia dealer group, Brayley's Kia have dealerships nationwide covering the latest Kia ranges, servicing and a wide selection of quality and used cars.

As a Kia Brand Ambassador Apprentice, you will need to be organised, professional, knowledgeable, enthusiastic and well presented, as the working environment can be quite competitive and demanding as the focus is always on maximising every opportunity.

As a Brand Ambassador apprentice you will work your way into a sales executive role, with the key responsibilities being:

Obtain and retain Certificate in General Insurance for the Motor Industry
Ensure the West Way Sales Experience is delivered to every customer as detailed in Sales Processes/NSSW and constantly improve working methods and standards
Maintain good relationships with customers by meeting and exceeding their expectations in order to meet the highest level of customer satisfaction
Actively prospect and follow up every sales opportunity using CA-A and telephone prospecting systems
Sell an agreed volume of new cars per period of time
Achieve the individual volume/profit objectives set by the Sales Manager
Pursue and achieve incremental sales and profit opportunities through the sale of Finance, Warranty, Insurance, Service Plans, Options and Accessory sales
Conduct accurate and fair appraisals of all vehicles presented for part exchange
Develop and maintain comprehensive product knowledge in respect of all Kia vehicles, dealership prices, current promotions, Consumer offers, funding, taxation of vehicles and relevant legislation
Participate in planning sales campaigns and promotions to maximise sales (as required)
Make sure the showroom is clean and tidy and always meets West Way standards
Handle all administrative requirements of the position (e.g. paperwork, plans, reports and the maintenance of an accurate customer database-Contact Advantage)
Complete any other appropriate sales activities as specified by the Sales Manager
Operate a showroom rota to cover required opening hours, including Saturdays, Sundays and Bank Holidays

Where you’ll work

17 Luton Rd

AL5 2UA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

REMIT GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

As a Customer Service Apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2

On successful completion, you will receive:

Level 2 in Customer Service
Level 1 Functional Skills in English & maths (if required)

Requirements

Desirable qualifications

GCSE or equivalent in:

English Language (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Communication skills
Enthusiasm to learn
Motivated
Organisation skills
Passionate
Team working

Other requirements

Looking for someone with a driving Licence or are learning to drive whilst having some work experience

About this company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile.

After this apprenticeship

There are plenty of opportunities to progress within Brayley's after you complete your apprenticeship

Ask a question

The contact for this apprenticeship is:

REMIT GROUP LIMITED

The reference code for this apprenticeship is VAC1000291234.

Apply now

Closes on Friday 14 February

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below to apply

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