Business Administration apprentice

Summary

We are a small, dedicated team delivering high-quality training courses. Our commitment to excellence drives us, and you’ll take the lead in coordinating our day-to-day marketing efforts, ensuring seamless communication with our valued clients. If you'd love to contribute to a company that truly cares about its work, we’d love to hear from you!

Annual wage

Competitive

Minimum wage rates (opens in new tab)

To be determined upon appointment

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9am to 5pm.

35 hours a week

Possible start date

Saturday 1 February

Duration

1 year 2 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Below is listed a summary of duties and responsibilities for this job title in no particular order of priority.

To work within the EDGE Services team – and to act as an example to others - in the efficient and successful delivery of services to our clients.
To work within the EDGE Services team – and to act as an example to others - in the efficient and successful day-to-day running of the company.
To comply – and ensure the compliance of others - with all EDGE Services policies and principles as laid out in EDGE Services’ Employee Handbook.
Responsibility for client contact in relation to requests for in-house training courses and places on public events.
To co-coordinate annual marketing strategy/timetable in conjunction with sales activities.
To attend and/or support conference attendance.
To coordinate the formulation of the public course timetable.
Co-ordinate in-house training schedule.
Process in-house/public booking confirmations.
To issue trainer diaries.
To communicate with training venues if necessary, and printing box labels for training materials to be couriered.
To arrange and organise accommodation for trainers and as/when required for others.
To arrange and organise travel requirements for trainers and as/when required for others.
To disseminate course details (questionnaires/delegates lists) are forwarded to trainers.
To communicate with trainers details of forthcoming training including date, client, venue and another other relevant details.
To communicate with couriers to arrange manual handling equipment delivery/collection.
To support individual course promotional campaigns in conjunction with sales activities.
Responsibility for creation and publication of a range of marketing material in line with marketing strategy/timetable and the Marketing and Communications Policy.
Responsibility for brand management and corporate identity in conjunction with Director/s and Operations Manager.
Maintain effective communication with Director/s and Operations Manager.
Maintain effective internal communication with the Operations Manager.
Monitor and report to Director/s on effectiveness (in terms of sales and brand awareness) on all marketing activities.
To communicate with venues as required confirming of delegate numbers and dietary requirements.
Responsibility for the monitoring of the quality, appropriateness and cost effectiveness of all the public course venues in conjunction with Operations Manager.
Any other duty/duties that the company director/s deem to be appropriate to meet the needs of the business.

Where you’ll work

UNIT 2

ISIS COURT

ROSETTA WAY

YORK

YO26 5NA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRAGD LLP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The structure of the actual apprenticeship will be based on the relevant standards, and will be tailored to take account of the individual employer and apprentice's needs and wants. As a minimum, this will include:

Briefing and engagement sessions delivered by Bragd and the employer to explain the apprenticeship in more detail.
An initial assessment of your level of relevant knowledge, skills and behaviours (KSBs) to allow a tailored, individualised programme to be developed.
An initial assessment of your level of functional skills including English and mathematics.
An individual learning plan (ILP) that describes the activities that will be completed as part of your candidate journey.
A structured programme of off the job training, learning and development activities that meet the ‘OTJ’ requirement, delivered by a team of experienced mentors.
Ongoing 1-2-1 support from your employer and a dedicated mentor from Bragd.
Regular assessment and signposting to help you keep you on track with developing the range of required knowledge, skills and behaviours.
Quarterly progress reviews to recognise achievement, confirm additional support needs and identify next steps.
Support and guidance to help you complete your end point assessment, where you will demonstrate the wide range of KSBs you have developed during your apprenticeship programme*.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience
Flexibility

Other requirements

We are a small, dynamic team, so flexibility, adaptability, and openness to change are essential. You must also be responsive to the needs of our stakeholders.

About this company

We provide training to equip individuals with the skills, techniques, and resources to deliver courses on moving and handling, dementia care, and managing challenging behavior.

https://edgeservices.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Full time position upon successful completion of the apprenticeship training.

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