School Office Apprenticeship

Summary

An exciting opportunity has arisen for an apprentice administration assistant to work in our school office. We are looking for a team player with sound literacy and numeracy skills who is able to work on their own initiative and work flexibly to cater for the varying demands of this role.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Thursday 8am - 4pm Friday 8am - 3.30pm
35 hours a week
Possible start date: Thursday 30 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role reports directly to the School Office Manager

Key Responsibilities – The post holder may be requested to undertake any but not necessarily all of the following duties. Duties required will be directed by the School Office Manager, according to the school’s needs.

Reception:

· Providing a warm welcome to all. Dealing with telephone and face to face enquiries in an efficient and professional manner.

· Ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly.

· Dealing with incoming and outgoing post.

· To maintain the security and safeguarding of the school by controlling access and ensuring the completion of relevant procedures i.e signing in, issuing of identification badges.

· Providing information and support to other staff members as required.

· Providing hospitality for visitors.

· Ensure that all information is treated confidentially and to have absolute discretion at all times, complying with the school’s data protection procedures.

Administrative

· Updating manual and computerised records/management information systems.

· Checking goods and monitoring paperwork.

· Updating and distributing communications which may include but is not limited to the school’s website, social media, school noticeboards, newsletters and other communication with parents, colleagues and the community.

· To assist the School Office Manager in marketing the school.

· Maintaining the school diary.

· To produce reports from the Management Information System under the direction of the School Office Manager.

· To attend, participate and take notes at meetings as required.

· General administrative duties such as photocopying, filing, emailing and completion of routine forms. This could be directly supporting the Headteacher or School Office Manager.

Where you’ll work

Ropery Walk

Seaham

SR7 7JZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST DURHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Apprenticeship will be delivered in the workplace. You will be in the workplace 5 days per week, and will be visited by your assessor once a month.

More training information

You will recieve a training plan at the start of your course which will detail how your course will be structured over the duration of your apprenticeship.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade 4 / C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Non judgemental
Patience

Other requirements

The ideal candidate needs to have; Good working knowledge of ICT systems including word processing, spreadsheets and presentation software. Ability to relate well to children and adults, being sensitive to their individual needs. Ability to work constructively as part of a team, understanding roles and responsibilities and your own position within these. Ability to communicate effectively in English, both written and verbally. Ability to work flexibly in support of the school. Ability to pay close attention to detail to ensure accuracy Resourcefulness, enthusiasm, patience, resilience and a sense of humour. Ability to work independently and with initiative. Ability to deal with everyone in a positive and professional manner, which promotes a positive image in line with our school’s vision and ethos.

About this company

Ropery walk is a community primary school in heart of Seaham. Our school is a place where every child is valued, and where being part of our community is something to be proud of. As a Durham County Council school, we have strong links with other schools in the area providing further networking opportunities and support. We also have access to training that can enhance the role.

http://www.roperywalk.org.uk (opens in new tab)

Company benefits

27 days paid holiday. Working term time only and taking holidays alongside school closure.

After this apprenticeship

Opportunity of permanent employment and going on to complete further qualifications.

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Emma Norbury

emma.norbury@eastdurham.ac.uk

01915185587

The reference code for this apprenticeship is VAC1000291180.

Apply now

Closes in 13 days (Friday 3 January at 11:59pm)

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