Office Admin Apprenticeship

Summary

Anytime Business Group is an established provider of staffing solutions within the health and social care setting. The company is very proud of its excellent reputation and the very best in customer service.

Annual wage: £15,600 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday -Friday. Shifts tbc.
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Answering telephone with professionalism, screening and transferring calls as needed
• Welcoming visitors to the office, making sure they are looked after and directing them appropriately
• Conduct clerical duties, including responding to emails, scanning, preparing and filing documents
• Maintaining accurate records for both care staff and clients using both computer and manual systems, adhering to the company policy on confidentiality and data protection.
• Assisting with accounting tasks, including payroll, data entry and confirming timesheets where needed
• Maintaining stock lists and ordering office supplies as needed, Negotiating with suppliers and other service providers
• General tidiness of the office, including the reception desk and area
• Managing incoming and outgoing post and recording data on special deliveries
• Assist in planning and arranging meetings, creating agendas, taking notes, booking meeting rooms and travel arrangements where needed
• Interacting with directors/senior management and assisting with their requests, including offering them regular hot drinks or refreshments
• Ensuring high standards of customer service at all times

Where you’ll work

10 Western Rd, Romford

Essex

RM1 3JT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

METAGEDU APPRENTICESHIPS LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidate will complete a Business Admin Level 3 Apprenticeship standard: -

Level 3 Business Administrator Standard
Functional Skills Level 2 in maths – if applicable
Functional Skills Level 2 in English – if applicable

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4-9)
English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills

Other requirements

Starting salary of £15,600

About this company

Revolutionising Care Staffing Connections. Our platform transforms the way care organisations connect with qualified staff, streamlining the hiring process and ensuring the right carers are matched with the right roles, every time. With real-time job matching, automated scheduling, and personalised profiles, we make staffing faster, easier, and more efficient—so you can focus on what truly matters: delivering exceptional care.

After this apprenticeship

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.

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