Business and Customer Service Apprenticeship
WARDEN AGRI LTD
Boston, PE22 8HQ
Closes in 15 days (Monday 6 January at 11:59pm)
Posted on 9 December 2024
Contents
Summary
This role will be working closely with Warden Agri’s Operations Manager, learning about the business from the ground up. We are looking for an enthusiastic individual that has a willingness to learn and grow with the business. As a small team of 6, this role will include learning about our customers, transport and logistics.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 8.30am - 5.30pm
40 hours a week
- Possible start date
-
Monday 20 January
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Answering the office phone
- Recording jobs in cie trade - our job management software that integrates into our Finance software Xero
- Organising the office
- Helping with transport and logistics
Where you’ll work
Grange Farm
Midville
Stickney
Boston
PE22 8HQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BOSTON COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2 Apprenticeship Standard:
- The Business and Customer Service Apprenticeship will take you one year to complete, and is accomplished in the workplace
- You will be expected to attend Boston College at least once a month where you will receive one-to-one support from your assessor and functional skills tutors
- You will be assessed using a variety of different methods including observation, professional discussion and production of written evidence
Requirements
Essential qualifications
GCSE in:
- English (grade 3)
- Maths (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
- Logical
- Team working
- Initiative
- Good timekeeping
- Telephone skills
- Willing to learn
- Common sense
- Good interpersonal skills
Other requirements
Warden Agri (Grange Farm) is in a remote location not on a bus route. Potential applicants should consider how they would get to their place of work.
About this company
Warden Agri is a family run business focusing on residue and by-product management. We enable businesses to achieve their CSR targets and save money by diverting branded product & manufacturing food waste from landfill into the renewable energy sector. We specialise in damaged, compromised, contaminated and tainted products.
After this apprenticeship
- Opportunity to progress to Operations Assistant
Ask a question
The contact for this apprenticeship is:
BOSTON COLLEGE
Suzanne Davison
Apprenticeships@boston.ac.uk
01205313238
The reference code for this apprenticeship is VAC1000291099.
Apply now
Closes in 15 days (Monday 6 January at 11:59pm)
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