Advanced Apprentice Business Administration/Customer Service

Summary

Bath & North East Somerset Council are looking for a highly motivated individual who is eager to take their first step into working for a large organisation that strives to improve the lives of the people we serve. You will jump straight into providing vital support and gain exposure to various different areas of the business.

Annual wage

£22,072 a year

Minimum wage rates (opens in new tab)

Salary: Advanced Apprenticeship Level 3 Year 1: £22,072 per annum, pro rata (£11.44 per hour), Year 2: £22,366 per annum, pro rata (£11.59 per hour) This is a fixed term contract of two years.

Training course

Business administrator (level 3)

Hours

Monday to Friday, working hours will be discussed at interview.

37 hours 30 minutes a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

This is a 2 Year Fixed Term Contract

About the Role

We are looking for a highly motivated individual who is eager to take their first step into working for a large organisation that strives to improve the lives of the people we serve. You will jump straight into providing vital support and gain exposure to various different areas of the business. Full training will be provided and there will be a real emphasis on your development and growth within the organisation.

You will be part of a larger team and will work collaboratively with your colleagues to ensure continuous improvement in HR&OD service delivery. You will be involved in supporting a range of OD projects and interventions as well as improving existing ones in key areas including our learning management system, management development, employability, digital skills, coaching and mentoring as well as change management and staff engagement. The HR&OD Advisory team work closely with colleagues in Business Support and Health Safety and Well Being teams to provide a flexible resource across the whole team.

The day to day tasks of the role include but are not confined to:

Taking responsibility for room bookings, communications and access arrangements for multiple training initiatives.
Looking after the administrative tasks for our learning management system.
Supporting the administration and organisation of the management development programme.

About You:

If you are looking to step into the varied and exciting world of organisational development and HR, are keen to work as part of a varied and passionate team and have some experience in the below, we would be interested in receiving your application:

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including emails, letters, files, payments, reports and proposals. Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively.
Manages priorities and time to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed, and customer requests handled appropriately. Takes initiative to develop own and others' skills and behaviours.

Above all you must have a flexible attitude and mindset and be prepared to support your colleagues in all areas of the business.

Where you’ll work

Civic Centre

Market Walk

Keynsham

BS31 1FS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BATH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place at Bath College City Centre campus, the training will be a mixture classroom and remote learning.

More training information

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Logical
Team working

About this company

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

https://jobsandcareers.bathnes.gov.uk/our-benefits (opens in new tab)

After this apprenticeship

This post is a two year fixed term contract.

Ask a question

The contact for this apprenticeship is:

BATH COLLEGE

Rich Marlow

Rich_Marlow@BATHNES.GOV.UK

01225477845

The reference code for this apprenticeship is VAC1000291091.

Apply now

Closes tomorrow (Monday 23 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Applications will need to be submitted using the link provided, all applications will be reviewed by the employer.

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