Surgery Business Support Apprentice

Summary

A new and exciting opportunity for a confident and reliable candidate to join a very busy administration team at a GP Practice. The position will be working closely with our Workflow Manager and Workflow Team helping with the incoming documents and information within the clinical operating system.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday–Friday, between 8.00am - 6.00pm (30 minute unpaid lunch break if working over 6 hours). Full working times/schedules will be confirmed at the interview.
30 hours a week
Possible start date: Monday 27 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will be varied and challenging and will involve most business aspects in the day to day running of an NHS surgery.

Tasks include:

To work in accordance with written protocols
Supporting general administration tasks
Responding to emails
Patient campaign and communication mail outs and batch SMS messaging
Handling general medical enquiries, including liaising with GP's and other NHS contacts
Actioning patient registration queries
Liaising with local medical authorities on medical support provision enquiries

Where you’ll work

THE STABLES

162 OUTLAND ROAD

PLYMOUTH

PL2 3PX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Standard - Level 3.

On-the-job training to support role development.

Off the job training to support qualification requirements.

The employer will offer dedicated training time to support off-the-job training requirements.

Functional Skills support - maths/English - if required.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*/9 - C/4)
Mathematics (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Logical
Team working
Initiative

Other requirements

Should candidate be registered at this surgery as a patient then they will have to register elsewhere should they be offered the apprenticeship start.

About this company

Peverell Park Surgery is a well established, family friendly, surgery that has been in its current location since 1993. The surgery covers a wide city based area and are linked to the University Medical Centre to support student medical services/requirements. The surgery has regularly recruited and progressed with apprenticeship training in the past and are now looking to take on another ambitious and proactive apprentice to support the busy administration team.

After this apprenticeship

Possibility of progression opportunities upon successful completion of Level 3.

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Maria Gammon

maria.g@tftg.org

01752 348980

The reference code for this apprenticeship is VAC1000291056.

Apply now

Closes on Friday 24 January

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