Business Support Apprentice

Summary

As an apprentice, you will work towards achieving Level 3 Business Administrator qualification and will be offered a wide range of training and development opportunities, to help build essential employability skills. Duties include assist with Learning Support plus more.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday. Shifts to be confirmed.
37 hours a week
Possible start date: Tuesday 7 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The postholder will need to develop a sound knowledge of administration duties in order to fulfil the responsibilities of the post. The post will be based in the Learning Support department and will involve a range of day-to-day administrative challenges in a fast-paced environment.

Key Tasks/Responsibilities:

Deal with enquiries by telephone, email and in person in a professional and helpful manner at all times
Process a range of administrative tasks arising within the team and from departmental responsibilities in an accurate and timely fashion
Carry out follow up administrative tasks such as correspondence; phone calls; record-keeping; tracking and spreadsheet maintenance, as directed by the manager
Assist the manager and team in project work and wider responsibilities as required
Undertake tasks such as word processing; photocopying; filing, scanning etc., ensuring confidentiality of all personal data at all times
Keep abreast of developments within the department including a good working knowledge of all office procedures in order to provide cover in the absence of others
Liaise with staff in other departments in a professional and helpful manner as required
Attend and participate in regular team meetings, updates and training as required
Manage diaries and arrange meetings as required; take accurate notes of meetings when requested
Other duties commensurate with the grade of post as required

College Responsibilities:

Contribute to the quality improvement process:

Work within health and safety guidelines and be aware of your responsibilities for health and safety
Adhere to College policies and procedures
Promote and safeguard the welfare of young persons and vulnerable adults
Value diversity and promote equality and diversity
Promote College sustainability policies and strategies
Undertake professional development to ensure skills and qualifications are up to date
Participate in meetings and events as required
Work co-operatively with colleagues and show commitment to the College and its mission
Adhere to the College Values: High Expectations; Driving Success; Positive Impact; Welcoming Community; Productive Collaboration

Where you’ll work

Morecambe Road

Lancaster

Lancs

LA1 2TY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LANCASTER AND MORECAMBE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard, which includes:

End-Point Assessment (EPA)
Relevant training will be provided through Lancaster and Morecambe College
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

Lancaster and Morecambe College is a further education College situated on Torrisholme Road, between Lancaster and Morecambe, Lancashire, England.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

You will work towards achieving Level 3 Business Admin qualifcation for your future endeavours - with potential for employment within the industry, or to seek further education

Ask a question

The contact for this apprenticeship is:

LANCASTER AND MORECAMBE COLLEGE

Charlie Helme

c.helme@lmc.ac.uk

01524 521483

The reference code for this apprenticeship is VAC1000290921.

Apply now

Closes in 15 days (Monday 6 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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