Customer Service Apprentice (FTC)
Molson Coors Beverage Company
Burton-On-Trent, DE14 1JZ
Closes on Friday 28 February
Posted on 5 December 2024
Contents
Summary
Our programs offer world-class training, hands-on experience, and a recognized qualification. You’ll learn from industry experts and gain insight into our brands, customers, competitors, and the industry. As a Customer Service Agent, you’ll be the voice of our business, assisting customers like pubs and restaurants.
- Annual wage
- £19,000 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday- Friday
Shifts to be confirmed
35 hours a week
- Possible start date
-
Monday 1 September
- Duration
-
2 years
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- You will apply your passion, dedication, and talent to help our business grow and be to be first choice for our people, our customers and our consumers
- In return we’ll develop and invest in your skills and experience and give you the best start on your career journey
- Based on a hybrid schedule at our Burton-on-Trent Head Office, you’ll build skills, handle diverse tasks, and foster strong relationships with colleagues and customers
Where you’ll work
Western Europe Hq
Horninglow Street
Burton-On-Trent
DE14 1JZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HIT TRAINING LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Requirements
Essential qualifications
GCSE in:
- Maths, English, Science (grade 5 GCSE (grades 4-9))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Adaptable
- Curious
- Collaborative
- Passionate
- Proactive
About this company
-We are one of the Most Attractive Employers winning the Top Employer award for the last 10 years. -We have a commitment to the physical and mental wellbeing of all our people. We are proud to have been awarded Gold in Mind’s Workplace Wellbeing Awards. -We are committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets. - We are an organisation that is constantly evolving, with a People First mindset and a commitment to building an inclusive culture.
http://www.molsoncoors.com (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Customer Service Practitioner
Ask a question
The contact for this apprenticeship is:
Molson Coors Beverage Company
Rebecca Marandola
rebecca.marandola@molsoncoors.co.uk
The reference code for this apprenticeship is VAC1000290841.
Apply now
Closes on Friday 28 February
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.