Business Administrator Apprentice

Summary

We are looking for an Administration Apprentice to join our team at Richmond Surgery. We are looking for someone with a desire and interest to work and learn about the medical industry. You will work closely with and support our Senior Administrator and the administration team ensuring back of office essential duties are maintained.

Annual wage: £14,560 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, times to be confirmed.
35 hours a week
Possible start date: Monday 27 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide support and assistance to the Senior Administrator as required.
Day to day admin including updating patient records on our clinical system, processing paperwork for clinical outcomes together with patient registrations and deductions.
Monitor Outlook and respond to email enquiries accordingly.
Dealing with general patient and secondary care queries.
Completion of clinical task from GPs and other members of the multi-disciplinary teams.
Scanning, filing and appropriate workflow each day of post, electronic documents, forms and other documents to the relevant patient, GP or clinical support team.
Assist with ensuring stationary stock levels are adequate, order/replace as required.

Where you’ll work

RICHMOND SURGERY

RICHMOND CLOSE

FLEET ALDERSHOT

HAMPSHIRE

GU52 7US

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BASINGSTOKE ITEC LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be completed remotely and face to face every two weeks.
Training also completed on site.

More training information

We think it is important to support the community by providing a solid foundation of personal development for the corner stone of everyone’s future career.
We want learners to recognise their innate characteristics and suitability for their future to chosen career.
We help employers develop tomorrow’s workforce today.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working

About this company

Richmond Surgery is a well-established GP Partnership that is committed to the provision of high quality care delivered by personal GP list based care and multidisciplinary team working. We have 4 full time GP Partners, a Managing Partner, a Deputy Manager, 3 Physician Associates, 4 Care Coordinators, MSK practitioners and Mental Health Support workers. Our clinical system is EMIS Web, and we use ICE, and Docman. We are a Yellow Fever Centre, high QoF achievers and rated Good for CQC. Established in 1965, 2025 will be our 60th year serving our local community

Company benefits

Company events • Company pension • Cycle to work scheme • Discounted or free food • Employee discount • Free parking • On-site parking • Sick pay

After this apprenticeship

Opportunity to progress to higher level apprenticeships.

Ask a question

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