IT Apprenticeship

Independent Forgings and Alloys

South Yorkshire, S6 2BL

Closes in 15 days (Monday 6 January)

Posted on 5 December 2024

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Summary

At Independent Forgings and Alloys, they pride themselves on being a leading provider of high-integrity forged products for global premium quality markets. As an independent company, they offer a unique, agile approach to meeting the evolving demands of their customers.

Annual wage
£14,000 a year

Minimum wage rates (opens in new tab)

Salary Range - £13,000 - £16,000 33 days annual leave (including bank holidays) Bonus scheme – this is linked to team and company performance.

Training course
Information communications technician (level 3)
Hours
Monday - Thursday 8:15am to 4:30pm, Friday 8:15am to 4:00pm.

37 hours a week

Possible start date

Monday 13 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Assist with user account creation, password resets, and access permissions using Active Directory
  • Provide basic training and create user-friendly documentation to help users solve common technical issues independently
  • Support service level agreements (SLAs) and handle escalations using the ticketing system, ensuring adherence to ITIL best practices
  • Deliver IT support via remote access tools (e.g., TeamViewer) and in-person, resolving issues related to hardware, software, and network connectivity
  • Diagnose and resolve technical issues with desktops, laptops, printers, and software applications (e.g., Microsoft Office, Business Central, Microsoft 365)
  • Assist with hardware upgrades, replacements, and inventory tracking of IT assets
  • Support network troubleshooting, including Wi-Fi, VPNs, and ensuring robust network security
  • Automate updates, manage group policies and deploy security patches using tools like PowerShell scripting
  • Gain experience in cloud computing platforms such as Cisco Meraki, Ubiquiti, and Microsoft 365

Where you’ll work

Victoria Forge

Livesey Street

Sheffield

South Yorkshire

S6 2BL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Duration: 12 Months and up to 3 Months End Point Assessment.

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Logical
  • Team working
  • Initiative

About this company

At Independent Forgings and Alloys, they pride themselves on being a leading provider of high-integrity forged products for global premium quality markets. With nearly 225 years of heritage in metalworking, they've built a reputation for technical excellence, innovation, and customer-focused flexibility. Their products are used in critical industries such as Aerospace, Military & Defence, Oil and Gas, Power Generation, and Industrial Processing. As an independent company, they offer a unique, agile approach to meeting the evolving demands of their customers.

https://independentforgings.com/ (opens in new tab)

Company benefits

Pension scheme Westfield cash plan Full company sick pay (13 weeks) after a year’s time in service. Death in service payment Tax efficiency schemes Free work wear and PPE. On-site parking is available. Progression opportunities

After this apprenticeship

In this role you will work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Jannat Khanum

Jannat.khanum@balticapprenticeships.com

07456370844

The reference code for this apprenticeship is VAC1000290832.

Apply now

Closes in 15 days (Monday 6 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply using the link provided.