Apprentice Credit Controller

Summary

We are looking for a proactive Credit Control Apprentice to join our finance team. This apprenticeship offers a fantastic opportunity to gain hands-on experience in credit control, invoicing, and account management.

Annual wage: £20,000 a year
Minimum wage rates (opens in new tab)
Training course: Credit controller and collector (level 2)
Hours: Monday to Friday 09:00 to 17:00 30 minute lunch break
37 hours 30 minutes a week
Possible start date: Monday 6 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will support the finance team in ensuring that payments are received on time, customer accounts are accurately maintained, and any outstanding debts are efficiently managed. This is an ideal role for someone looking to start a career in finance and credit control, with full training and support provided.

Key Responsibilities:

Assist with processing and issuing customer invoices.
Monitor and follow up on outstanding payments.
Communicate with customers regarding overdue accounts and payment arrangements.
Update and maintain accurate customer account records.
Support with preparing reports on overdue payments and aged debt.
Assist with reconciling payments and resolving account discrepancies.

Where you’ll work

Medicare EMS - EMS Academy

Park View Baddow Park Estate

West Hanningfield Road, Great Baddow

Chelmsford, Essex

CM2 7SY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Credit controller and collector (level 2)

Equal to GCSE

Course contents

Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Your training plan

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.

Identify, track and support 6 hours off the job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Desirable qualifications

GCSE in:

English (grade Minimum Grade C or 4)
Maths (grade Minimum Grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Non judgemental
Interest in finance

About this company

Medicare EMS Group UK Ltd is a leading private ambulance provider specialising in event medicine and providing frontline support to the NHS Ambulance Service. Established in 2003 Medicare has over 20 years of experience within our industry. Medicare maintains a national portfolio of event contracts including the Manchester AO Arena, The O2 Arena, Coventry Building Society Arena, Tottenham Hotspurs Football Stadium and more. We provide ambulances and ambulance clinicians to over 30 racecourses from the North East of England down to the South. Our frontline contracts support three large NHS Ambulance Services by providing frontline ambulances to respond to any 999 call within the area. Our newly opened Academy is fully equipped with the industries leading technology.

Company benefits

Annual leave. Pension scheme.

After this apprenticeship

This is a permanent position so plenty of career progression opportunities.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Kerry Traill

kerry.traill@seetec.co.uk

The reference code for this apprenticeship is VAC1000290806.

Apply now

Closes in 3 days (Tuesday 31 December at 11:59pm)

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