Apprentice Academy Administrator

Summary

This apprenticeship offers on-the-job training and support to help you develop essential skills in business administration, with the potential for career advancement.

Annual wage: £20,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am to 5.00pm with 30 minute lunch break.
37 hours 30 minutes a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are seeking a motivated and enthusiastic Business Administration Apprentice to join our team. In this role, you will provide essential administrative support across various departments, gaining hands-on experience in office management, data entry, document handling, and customer service. You will be working closely with senior staff to assist in daily operations and contribute to the smooth running of the business. The ideal candidate should have a keen interest in developing business skills, excellent communication abilities, and a proactive approach to problem-solving.

Key Responsibilities:

Assist with general office administration and organizational tasks.
Support teams with scheduling, data entry, and record management.
Handle customer inquiries via phone, email, or in person.
Prepare reports, presentations, and other business documents.
Contribute to process improvements and team projects.

Where you’ll work

Medicare EMS - EMS Academy

Park View Baddow Park Estate

West Hanningfield Road, Great Baddow

Chelmsford, Essex

CM2 7SY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.

Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Desirable qualifications

GCSE in:

English (grade Minimum Grade C or 4)
Maths (grade Minimum Grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Logical
Team working
Initiative
Interest in Education sector

About this company

Medicare EMS Group UK Ltd is a leading private ambulance provider specialising in event medicine and providing frontline support to the NHS Ambulance Service. Established in 2003 Medicare has over 20 years of experience within our industry. Medicare maintains a national portfolio of event contracts including the Manchester AO Arena, The O2 Arena, Coventry Building Society Arena, Tottenham Hotspurs Football Stadium and more. We provide ambulances and ambulance clinicians to over 30 racecourses from the North East of England down to the South. Our frontline contracts support three large NHS Ambulance Services by providing frontline ambulances to respond to any 999 call within the area. Our newly opened Academy is fully equipped with the industries leading technology.

Company benefits

Annual leave + Pension scheme.

After this apprenticeship

This is a permanent position so there is scope to develop and progress in the organisation.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Kerry Traill

kerry.traill@seetec.co.uk

The reference code for this apprenticeship is VAC1000290770.

Apply now

Closes in 9 days (Tuesday 31 December at 11:59pm)

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