Specialist Tour Operator Apprentice

Summary

This is an exciting role to join the fastest growing Cuba specialist tour operator, Love Cuba. This is a great opportunity to be able to obtain a Level 3 Business Administration Qualification alongside working in the dynamic Tour Specialists team at MoreSand.

Annual wage: £20,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Working hours to be confirmed between successful candidate and hiring manager with the flexibility for 4 days of work a week.
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Producing, checking and printing clients final itinerary documents
Using Amadeus to check queues and to capture personal data such as seat data, meal requests, airline membership details and linking PNRs together
Be able to communicate any errors found with flights and accommodation
Maintaining polite and professional communication via phone and e-mail
Some data entry duties

Where you’ll work

10-11 Percy Street

London

W1T 1DN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful applicant will complete and obtain a Business Administration Level 3 Qualification through Learning Curve Group.

You will be taught through -

4-6 Weekly 1-2-1 Sessions with your tutor
20% off-the-job training
The course is a 14-17 months programme

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Logical
Team working
Creative
Initiative

About this company

Moresand Limited is an award winning UK based travel agency supplying flights, hotels, packaged holidays and cruises. Founded in 1987 it is headquartered in Fitzrovia, London. The company is one of the largest independently owned travel agents in the country, with turnover of £351m in 2022.

After this apprenticeship

Upon successful completion of the qualification, there may be scope for a full-time role within the business.

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

The reference code for this apprenticeship is VAC1000290725.

Apply now

Closes in 13 days (Sunday 5 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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