Apprentice Domiciliary Care Administrator

Summary

We are looking for an administrator to join our existing busy team. We are looking for a professional, capable and motivated individual to provide proactive support to the Office Manager. We are looking for someone who enjoys being busy, has plenty of initiative, is confident and has high energy.

Annual wage: £12,376 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday between 9.00am to 5.00pm.
35 hours a week
Possible start date: Thursday 16 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

MAIN DUTIES AND KEY RESPONSIBILITIES

Ø To represent the company in a professional manner, and to understand and focus on the company’s vision.

Ø To maintain confidentiality at all times.

Ø To develop and maintain effective recording of administrative processes, every call must be logged and details are crucial.

Ø To be able to implement and maintain recording and reporting systems in line with company requirements.

Ø To be able to prioritise and organise your own workload effectively.

Ø Responsible for ensuring effective communication with service stakeholders including but not limited to care and support workers, ensuring they are adhering to high standards.

Ø Build and Maintain a close working relationship with your Care Manager and Care Co-ordinator to plan the service effectively.

Ø Conduct as required one to one discussion with Care Workers highlighting any ongoing issues to management.

Ø Professionally liaise with Family, Next of Kin, GP’s, Social Workers, Local Authority Commissioners, Care Quality Commission and other Health Professionals at all times.

Ø To monitor and evaluate Care Workers as part of a routine approach to regular supervision, in response to particular concerns, or as directed otherwise.

Ø To support Care Workers in their role through providing guidance where necessary.

Ø To ensure that all care staff receive the necessary support in a way that is culturally and ethnically sensitive and reflects their needs in relation to their age, gender, sexuality, social class, disability and / or religious belief.

Ø To ensure all relevant communication records are uploaded to the Company Computer Software Programme and Care Hub.

Ø To present the company in a professional manner at all times, on the telephone, face to face or in written communications.

Ø Ensure telephones are answered professionally and in accordance with Company Policy.

Ø Acting in a calm and professional manner when responding to emergencies.

Ø Participate in a variety of quality monitoring methods, including postal and telephone surveys, evaluating staff and service user satisfaction.

Ø Complete and monitor the electronic MAR charts dashboard and take any action from findings. Report further to the relevant person.

Ø Monitor and input relevant entries within our Company Computer Software and Care Hub, analyse for trends and where identified, report to the line manager.

Ø To apply good practice and report any/all suspicion of abuse of any kind.

Ø To undertake duties appropriate to the scope of the position as maybe required from time to time.

Ø Understand and follow hazard and reporting procedures.

Where you’ll work

REDWOOD HOUSE

BROTHERSWOOD COURT

GREAT PARK ROAD

BRADLEY STOKE

BS32 4QW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

On-the-job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and Mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.

Identify, track and support 6 hours off-the-job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Desirable qualifications

GCSE in:

English (grade Minimum Grade C or 4)
Maths (grade Minimum Grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Patience

About this company

Thornhill Heath Care is an independent provider of Home (Domiciliary) Care to people living at home. Our passion and focus are providing high-quality person-cantered care, treating all our Service Users with dignity and respect, and ensuring their safety, health and well-being.

After this apprenticeship

Business Administration.

Proceeding to Social Care Management.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Kerry Traill

kerry.traill@seetec.co.uk

The reference code for this apprenticeship is VAC1000290661.

Apply now

Closes in 15 days (Monday 6 January at 11:59pm)

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