Customer Service Apprentice Level 3

Summary

Webskitters are looking for an apprentice to join the team. We are a global, award-winning web development company. Impeccable web and app development and digital marketing services. Offer the right blend of technologies and expertise. Our team builds a unique digital presence for our clients.

Annual wage

£22,000 a year

Minimum wage rates (opens in new tab)

Wage will be between £14,000 - £22,000

Training course

Customer service specialist (level 3)

Hours

Shifts to be confirmed.

37 hours 30 minutes a week

Possible start date

Friday 3 January

Duration

1 year 3 months

Positions available

3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

Prospect and generate leads for new business in the IT/ITS sector.
Develop and maintain strong relationships with clients, understanding their needs and providing tailored IT solutions.
Manage the lead generation to closing deals.
Achieve or exceed individual sales targets and contribute to the company’s revenue growth.
Prepare proposals, deliver presentations, and effectively communicate Webskitters' value proposition to clients.
Collaborate with internal teams to ensure successful project delivery and client satisfaction.
Must complete the level 3 customer service apprenticeship alongside the role.

Where you’ll work

Unit 212, Whitechapel Technology Centre

75 Whitechapel Road

London

E1 1DU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Training will take place in the workplace. You will be allocated training time each week to complete your online learning.

More training information

Customer service specialist L3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience

About this company

We are a global, award-winning web development company providing impeccable web and app design / development and digital marketing services. We take pride in offering the right blend of technologies and expertise to our global clientele.

After this apprenticeship

More senior opportunities within the company and other qualifications through an apprenticeship.

Ask a question

The contact for this apprenticeship is: