Business Administration Apprentice - Performance and Support team

Thurrock Council

Essex, RM17 6SL

Closes in 14 days (Sunday 5 January)

Posted on 5 December 2024

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Summary

This apprenticeship would suit anyone looking for a career in business administration, whether you’re a school leaver or looking for a career change. You’ll be part of the Performance & Support team who are friendly and supportive and will offer a varied and interesting workload.

Annual wage
£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

Pay will be National Minimum Wage according to your age

Training course
Business administrator (level 3)
Hours
Example - Monday to Thursday 8.45am - 5.15pm and Friday 8.45am - 4.45pm.

37 hours a week

Possible start date

Saturday 1 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You’ll be part of Thurrock Council's Performance and Support team to provide support to Performance & Support Team in the provision of services including land charges, building control and planning. 

The Business Administration Apprentice will support the team to:

  • To process (including scanning, saving and indexing) applications within statutory time limits. (training will be available)
  • Maintain and monitor information retained on a variety of software systems
  • Undertake in the production and circulation of letters, emails and other documentation
  • Respond to requests (by telephone, letter, email and in person) for information in a clear, accurate, polite and prompt fashion
  • Help manage the team’s filing and record keeping and contribute to the maintenance of records on current applications, using both paper based and computer-based systems, including inputting and extracting information via a personal computer 
  • Respond to straight forward requests, including researching records and other information sources, as necessary by accessing information from software and/or by liaising with officers
  • Retrieve visitors, ensuring they are appropriately dealt with and help with the booking of rooms for meetings
  • To attend meetings and briefings when required and provide the appropriate feedback, including taking minutes and distributing them accordingly
  • Validate applications and carry out local land charges searches.
  • Any other duties required with the general level of responsibility of this post

Where you’ll work

Civic Offices

New Road

Grays

Essex

RM17 6SL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • You will study towards the level 3 Business Administration Apprenticeship and will be practising the skills learned in your day to day job
  • Study will take place at South Essex College who are based in New Road Grays. However, training will be mostly delivered online. A tutor will be allocated to you to support you throughout your qualification and meet with you regularly online
  • You will be allocated 6 hours per week for off-the-job training. This will be within your paid working hours. These hours can be spread across the week and will be agreed between yourself, line manager and tutor
  • Functional Skills in English and maths if required

Requirements

Desirable qualifications

GCSE or equivalent in:

  • Maths and English (grade A-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Team working
  • Initiative

About this company

Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future. Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome. We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

http://thurrock.gov.uk/jobs (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • This apprenticeship prepares you for a variety of roles involving Business Administration. At the end of your apprenticeship, you will be supported to apply for suitable vacancies (subject to availability). 

Ask a question

The contact for this apprenticeship is:

Thurrock Council

Recruitment Team

recruitment@thurrock.gov.uk

The reference code for this apprenticeship is VAC1000290627.

Apply now

Closes in 14 days (Sunday 5 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply on the Thurrock Council website using the link provided.