Support Co-Ordinator Apprentice

Summary

Working alongside our Service coordinators, you will be trained across the systems and processes which control the operations of our business. The role would suit a creative thinker who thrives in problem solving situations and loves communicating with others.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm. 1 hours lunch unpaid.
40 hours a week
Possible start date: Monday 20 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Logging Jobs onto CAFM system for all departments
Requesting POs from purchase Ledger and update CAFM
Processing and co-ordinating quotations
Reporting on KPIs, SLAs and actioning on results
Front line answering phone and dealing with queries
Review engineers’ worksheets update CAFM system of progress
Schedule the site operatives in CAFM and dispatch to engineers
Contacting suppliers for adhoc queries
Prepare sales invoices for sign off, updating CAFM system
Timesheet collation and processing of them
Monitor incomplete/not invoiced works and chase down required information
Audit and ensure all relevant paperwork is in before sending information to client updating CAFM system

Where you’ll work

Bmech Head Office

Cameron Court

Warrington

WA2 8RE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WARRINGTON & VALE ROYAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

12 week block of one day a week at Warrington & Vale Royal College. (Warrington site). Work set on OneFile for completion
Working towards the Level 3 qualification whilst on the job

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Trustworthy
Accountability

About this company

At B-engineering Group we design, supply, install, and maintain all forms of commercial heating, ventilation, water, air conditioning, electrical, and renewable energy systems. Based in Warrington, our maintenance and project works cover from above London, up to the Scottish border. We have a wide portfolio of clients including direct end users, facilities management companies, blue chip companies, and building services engineering consultants. We are looking for an apprentice who is hardworking, professional, very thorough and professional even when working under pressure. You must be willing to take on training and advice by senior members of the team and be enthusiastic for your role. Working alongside our Service coordinators, you will be trained across the systems and processes which control the operations of our business. The role would suit a creative thinker who thrives in problem solving situations and loves communicating with others.

After this apprenticeship

A completed Level 3 qualification in Business Administration.

Ask a question

The contact for this apprenticeship is:

WARRINGTON & VALE ROYAL COLLEGE

Georgia Bramhall

gbramhall@wvr.ac.uk

The reference code for this apprenticeship is VAC1000290592.

Apply now

Closes in 20 days (Friday 10 January at 11:59pm)

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