Administration Apprentice

Summary

Organising diary/taking bookings on the online calendar and confirming with clients.

Annual wage: £16,416 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 38 hours a week, shifts planned fortnightly, Tuesday-Saturday working hours will be 10am-6pm with a one hour lunch.
38 hours a week
Possible start date: Tuesday 18 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Data entry- Inputting client details when we receive details
and all contact notes being stored on a secure system.
Keeping in line with GDPR.
● Answering calls - Taking bookings and advising clients and
their legal reps
● Inputting confidential notes. Supporting staff with inputting
notes and storing on the file
● Sending emails, print and photocopy items
● Typing letters, reports and other business documents
● Participating in office meetings and taking meeting minutes
● Any other duties required from your manager

Where you’ll work

Meadow Way

Bedmond

Abbots Langley

WD5 0RD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This will take place at the workplace, your home or our training centre in Twickenham.

This will be one day a week.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills

About this company

Child Contact Centre in Watford

After this apprenticeship

The progression is expected to be full time administrator, data support officer or administration assistant.

Ask a question

The contact for this apprenticeship is:

ACHIEVING FOR CHILDREN COMMUNITY INTEREST COMPANY

way2work@achievingforchildren.org.uk

The reference code for this apprenticeship is VAC1000290570.

Apply now

Closes on Tuesday 4 February

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