Logistics Administrator Apprentice

Summary

The purpose of the role is to provide administrative support to the fast-paced logistics operations team and to develop the knowledge & skills to build a successful career in the logistics sector. Alongside internal training you will take the Business Administrator L3 apprenticeship qualification.

Annual wage: £21,450 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9.00am to 5.30pm
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Operational
Exports / Imports:

· Post Flights and Flight control updates

· Updating customer booking sheets both internal and external

· Making carrier bookings and organising Permanent Booking schedule

· Assist with processing of claims

· Assist with updating customs action logs

Customer Services:

· Support Operations Team with fulfilling customer requirements

· Assist with dealing with customer queries

· Ensure customers are sent invoices and relevant paperwork in a timely manner

Administration:

· Customer Invoicing and Cost control

· Assist with management and storage of buy and sell rates

· Updating ULD logs and maintaining daily statistics

· Consumables stock management and ordering

· Updating claims log and organising required backup docs

· Assist with creating and updating Customer SOP’s and work instructions

· Assist with maintaining required paperwork for temporary labour in Chiller

· In addition to this you are required to carry out any other duties as reasonably requested by your Manager.

Where you’ll work

Schenker House Unit 3 Lhr Portal Scylla Road London Heathrow Airport

Hounslow

TW6 3FE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours to progress and develop.

Identify, track and support 6 hours off the job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

Essential qualifications

GCSE in:

English (grade Minimum Grade C or 4)
Maths (grade Minimum Grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Logical
Team working

About this company

DB Schenker look to shape global transport and the exchange of goods, we are committed to finding new, innovative, and sustainable ways for you and your supply chain management. Our mission is to offer value-added services that keep you competitive and your supply chain lean. We’re fascinated by integrated logistics and global trade in all its facets – serving numerous key industries with innovative and sustainable solutions.

http://www.dbschenker.com (opens in new tab)

Company benefits

Pension scheme with up to 6% matched employer contributions. 20 days annual leave + bank holidays + extra day for birthday.

After this apprenticeship

Development and career progression is available for apprentices that successfully achieve the qualification.

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Paul Cotton

paul.cotton@seetec.co.uk

The reference code for this apprenticeship is VAC1000290556.

Apply now

Closes in 9 days (Tuesday 31 December at 11:59pm)

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