Business Support Apprentice

Summary

Would you like to complete a Business Administration Apprenticeship Level 3 whilst working as a Business Support Apprentice? Are you enthusiastic and keen to learn from a small newly established team? This role will handle a diverse range of tasks and provide the chance to regularly learn something new.

Annual wage

£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.

Training course

Business administrator (level 3)

Hours

Monday - Friday, Shifts to be confirmed

37 hours a week

Possible start date

Monday 3 February

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a key member of our team, you will play a valuable role in providing comprehensive, efficient and effective administrative support for the Senior Leadership Support Team and senior managers
You will work flexibly to support the team and benefit from a supportive work environment
Understand how to collaboratively work as part of the Senior Leadership Support Team to play a crucial role in providing comprehensive, efficient and effective business administrative and project support for the Senior Leadership Team
Shadow colleagues to build a good working knowledge of all service areas, the group of companies and partner organisations to enhance the effectiveness of the role and be able to respond to general enquiries
Assist and learn how to manage general enquiries/requests and provide a professional response
Learn how to prioritise workloads to ensure effective use of time and help identify any opportunities for improvement/change/solutions and communicate these by coaching and supporting colleagues
Provide support by organising and arranging meetings taking into account good wellbeing practices across all teams
Assist with the co-ordination of meetings and workshops including booking of rooms, venues, travel, equipment, other resources required and raising associated Purchase Orders
Attend meetings and learn how to capture actions and decisions through effective minute taking
Liaise effectively and efficiently with colleagues to ensure target dates are met
With support, learn how to meet your own target dates and communicate with colleagues about conflicting priorities
Compliance with our data protection policies and procedures to ensure that personal data is handled in an appropriate manner - safely and securely

Where you’ll work

Rowan House

33 Sheepen Road

Colchester

Essex

CO3 3WG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TENDRING DISTRICT COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

Supporting and engaging with different parts of the organisation and interacting with internal or external customers
The Business Administrator Apprenticeship Standard at Level 3 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring
The minimum duration on the apprenticeship is 12-18 months, with an additional 3 months for an externally assessed end point assessment
A maximum total of 21 months plus functional skills if required
Prior learning and experience will also be taken into consideration

Further information on the standard can be viewed here -https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Organisation skills
Self motivated
Good written communication
Good verbal communication
Right attitude

Other requirements

For an informal discussion about this vacancy, please contact Yvonne Towndrow, Senior Executive Assistant, 01206 282217, or email yvonne.towndrow@colchester.gov.uk. Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.

About this company

The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period. Other benefits include: Flexible working Gym, travel and online retail discounts Excellent training, development and progression opportunities For an informal discussion about this vacancy, please contact Phil Charles, Contact & Support Manager, 07977184169. For a copy of the job description, please click here. Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.

http://www.colchester.gov.uk (opens in new tab)

Company benefits

Other benefits include: • Flexible working • Gym, travel and online retail discounts • Excellent training, development and progression opportunities

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Colchester City Council employs staff carrying out a wide range of roles at all levels
Opportunities are available regularly and the successful candidate will be able to apply for opportunity on completion of their apprenticeship

Ask a question

The contact for this apprenticeship is:

TENDRING DISTRICT COUNCIL

Yvonne Towndrow

yvonne.towndrow@colchester.gov.uk

01206 282217

The reference code for this apprenticeship is VAC1000290447.

Apply now

Closes in 17 days (Wednesday 8 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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