IT Support Engineer Apprentice (Natpoint)
NATPOINT LTD
Borehamwood, WD6 3AN
Closes on Monday 6 January
Posted on 3 December 2024
Contents
Summary
Estio Training have an exciting new opportunity for an IT Support Engineer Apprentice with Natpoint, an IT Support company, based at Elstree Aerodrome, Hertfordshire.
- Annual wage
- £16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday - 9am – 5pm (1 hour lunch)
35 hours a week
- Possible start date
-
Monday 13 January
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
A Support based hands on Junior IT role based on-site at the HQ in Edgeware. The role will grow in responsibility and autonomy as the candidate gains skills and confidence.Key Responsibilities:
- Providing 1st Line IT Support
- Troubleshooting
- Using Software to fix and enhance customer systems
- Managing hardware systems and up-selling
- Basic Security measure i.e. managing firewalls and security settings
- Maintenance of networks, Mac and Windows
Where you’ll work
Natpoint Ltd, Elstree Aviation Centre
Hogg Lane, Elstree
Borehamwood
WD6 3AN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Requirements
Essential qualifications
GCSE in:
- 5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Interest in the IT industry
- Basic experience
- Desire to improve
- Approachable
- Helpful personality
- Enthusiasm
- Willingness to learn
About this company
Natpoint was founded in March 2001 and has grown steadily by offering highly effective and timely IT support and a range of other IT services including security, disaster recovery, cloud services and telephony. We have a simple support philosophy. We never lock any of our customers in to fixed term contracts as we believe that if we do not do a good job, we don’t deserve the customer. We invest heavily in our staff and our relationships with customers and key vendors. We are a Microsoft Silver cloud partner and Dell preferred partner. In addition, we accredited by StorageCraft, Panda, Avaya, Starleaf and other IT suppliers.
After this apprenticeship
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
Raymond Duke
Raymond.Duke@estio.co.uk
0203 834 2872
The reference code for this apprenticeship is VAC1000290376.
Apply now
Closes on Monday 6 January
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