Apprentice School Administrator

Summary

Join our professional team and receive comprehensive training in school administration. This apprenticeship provides practical experience, a recognised qualification, and a structured pathway to a rewarding career in education. Apply today to take the first step in your professional development.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 37 hours per week (including 1 day at College) Monday to Friday Term Time plus two additional weeks (40 working weeks per year)
37 hours a week
Possible start date: Tuesday 25 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an Apprentice School Administrator, your role will include the following key tasks:

Administrative Support: Provide essential administrative assistance for the school’s operations.
Consistency and Best Practices: Support the implementation of good practices and consistency across the school.
Collaboration: Work within teams aligned with the school’s vision, supporting high-quality teaching and learning.
Team Meetings: Participate in regular meetings to review processes, discuss updates, and address any concerns.
Policy Adherence: Ensure administrative tasks follow school policies for a consistent approach.
Technology: Embrace and utilize new technologies effectively in your work.
Staff Support: Assist in covering duties during staff absences to maintain service provision.
Safeguarding: Follow day-to-day safeguarding processes for all internal and external visitors.
Data Compliance: Ensure records are maintained in compliance with the Data Protection Act.
Fire Safety: Support the implementation of the school’s Fire Evacuation Process.
Event Assistance: Help organize and support school events like Sports Day and Glastongrove.
Professional Development: Attend all relevant staff meetings and INSET (In-Service Training) days to stay informed and enhance skills.

Where you’ll work

Haygrove School

Durleigh Road

Bridgwater

Somerset

TA6 7HW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRIDGWATER AND TAUNTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. You'll be working towards the Level 2 Customer Service Practitioner Apprenticeship Standard, including Functional Skills in English and maths if required.

College or training organisation
BRIDGWATER AND TAUNTON COLLEGE

More training information

The employer will need to provide suitable supervision and support/mentoring to enable apprentices to achieve the Skills, Knowledge and Behaviours outlined in the Level 2 Customer Service Practitioner Apprenticeship Standard and to facilitate their development both in their job role and towards their qualification the employer must allow time for:

Reflective account of learning taken place
CPD record completed on One-File
Learning knowledge on VLE (for remote learners)
Off the Job Mentoring – the apprentice will meet with their mentor to discuss progress and concerns
Off the Job Shadowing – the apprentice will shadow their mentor to gain an understanding of skills required for their job role
Self-Study in working hour’s online using OneFile working towards assessments and tasks set from their training assessors and course lecturers

Requirements

Essential qualifications

Other in:

in workshop environment (grade Excellent)

Desirable qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Other in:

in educational setting or caring for young people (grade Good)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Good literacy/numeracy skills
Customer service experience
Effectively handles challenges
Integrity and honesty in work
Understanding confidentiality

About this company

The Quantock Education Trust (QET) is a mixed MAT of eight schools in Somerset, including Stogursey, Spaxton, St Bartholomew's, Haselbury Plucknett, Merriott, Ashlands, Haygrove, and Sexey's. We celebrate the diversity of our schools, spanning from early years to sixth form, with both church and non-church schools, including state boarding. United by a shared vision, we focus on children's opportunities, achievements, wellbeing, and character. Strong relationships, high standards, and collaboration foster a supportive, team-oriented culture. We are proud of our children and staff, celebrating their accomplishments. Our my mission is to prioritise children and QET’s charitable purpose to improve the lives of young people through education.

After this apprenticeship

Potential for full-time employment and further qualifications for the right applicant, as well as a wealth of transferable skills and knowledge

Ask a question

The contact for this apprenticeship is:

BRIDGWATER AND TAUNTON COLLEGE

Tash Astill

business@btc.ac.uk

The reference code for this apprenticeship is VAC1000290344.

Apply now

Closes in 18 days (Monday 6 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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