Operations Support Assistant Apprentice

Summary

To support our ambitious growth plans we are looking for a positive, highly organised and detail orientated person to support our Operations Team. This role will contribute across various operational areas including invoice procedures, letting processes, renewals, customer liaison, accounting tasks, rent collection and overall property management.

Annual wage

£15,600 a year

Minimum wage rates (opens in new tab)

We will consider pay enhancement after 6 successful months in post for those 18 and over.

Training course

Business administrator (level 3)

Hours

Monday- Friday Shifts to be confirmed 7 hours 30 minutes per working day Excluding lunch and day release for one day

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At G2M we pride ourselves on nurturing our core values of:

Putting People First
Taking Responsibility
Leaving a Legacy
Exceeding Expectations

We aim to embed these in everything we do and are looking for team members who can identify with these values and enjoy being part of building a dynamic business that will truly make a difference.

Above National Average apprentice wage and looking to permanently recruit the right applicant, upon successful completion of the course. Any full job offers at the end of the fixed term would be at least on the Real Living Wage rate.

General duties including (full training will be provided): 

Supplier Invoice Procedures:

Process and track incoming invoices related to property management
Liaise with suppliers, contractors, and internal teams to ensure timely and accurate invoicing
Ensure invoices are correctly coded and sent for approval in a timely manner

Lettings Procedures:

Assist in the coordination of resident viewings and property marketing
Support the application and onboarding process

Renewals:

Support the renewal process for residents, ensuring that procedures are followed and communication with residents is effective
Liaise with residents regarding renew coordination of resident viewings and property marketing
Support the application and onboarding process. All options and negotiate terms as required
Track and ensure timely renewals are executed, avoiding lapses in tenancy

Customer Liaison:

Provide excellent customer service (internal and external) by responding to enquiries, resolving issues, and fostering positive relationships
Administrate on resident complaints, including antisocial behaviour and safeguarding concerns and escalate as necessary to management

Rent Collection & Arrears:

Chasing residents for arrears and supporting all aspects of rent collection
Support reporting requirements & KPI tracking

Property Management Support:

Support the property management team in daily operations, including maintenance coordination, inspections, and property updates
Ensure all necessary compliance documents (e.g. gas safety certificates, EPC’s) are up to date and available

Resident Management Support:

Support the Resident Management team in daily operations, including utility management of voids and landlord supplies, Local Tax liability administration and Selective Licencing research and application support

Corporate Support

Assist with post handling and distribution and provide support to the office manager for facilities and function management, where needed

Where you’ll work

Habodel

Unit 1 Hayfield Business Park Field Lane

Auckley

Doncaster

DN9 3FL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DN COLLEGES GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be at Doncaster College where you will access a wide range of facilities on offer

Day release 

You will undertake The Level 3 Business Administration apprenticeship standard. 

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

You will undertake Functional Skills for English and/or Maths if needed 

You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.

Requirements

Essential qualifications

GCSE in:

Maths/English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Creative
Initiative
Non judgemental

Other requirements

You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

About this company

Founded in 2013, G2M have developed a unique platform for the volume aggregation of the Private Rental Sector (PRS) and are aiming to become the UK’s largest operator of single-family homes to rent. Currently in the UK, 98% of the 5.5 million private rental homes are owned by individual private buy-to-let landlords. These are of variable asset quality and often provide poor management service levels. 25% of all UK property stock is considered ‘non decent standard’ and as a result over 15% of UK carbon emissions are from the UK’s residential property base. G2M is not a developer, but is a volume aggregator of existing property assets, aiming to provide institutional access to this fragmented, diversified and geographically spread asset base. In order to do this, G2M is pioneering the UK-wide regeneration of residential properties and has an unrelenting focus on improving home energy performance delivering, higher quality, more economic homes to rent combined with best-in-class management service levels. G2M’s operations, under the trading name of Habodel, are truly unique in the UK and will offer the ability to collect and analyse resident data on a large scale to revolutionise the PRS market, not only improving home and living standards for the average UK renter, but also providing secure and robust investment income for institutions and assisting the UK in meeting its carbon reduction targets.

https://g2mgroup.co.uk/ (opens in new tab)

After this apprenticeship

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate

Ask a question

The contact for this apprenticeship is:

DN COLLEGES GROUP

Anna Phoenix

Anna.Phoenix@don.ac.uk

The reference code for this apprenticeship is VAC1000290337.

Apply now

Closes in 12 days (Tuesday 17 December at 11:59pm)

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