Administration Assistant Apprentice

Summary

Do you have the passion and knowledge to support the running of an office at Linden Primary School? Are you ambitious, motivated and have the drive to support high quality learning experiences? Would you love the opportunity to develop your skillset? If so, Linden Primary School is the place for you.

Annual wage

£11,648 a year

Minimum wage rates (opens in new tab)

The National Minimum Wage rises in April 2025.

Training course

Business administrator (level 3)

Hours

Shifts to be confirmed.

35 hours a week

Possible start date

Monday 20 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reception:

Act as the first point of contact for parents and visitors arriving at the school
Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive manner
Seek support from other colleagues where necessary to respond to complex enquiries
Respond to messages promptly and accurately, passing on information to relevant staff members as necessary
Assist staff and pupils with the information and support they need

General administration:

Assist with organising parents’ evenings and other meetings and events (may require working after the school day), including the organisation of rooms and equipment, and providing refreshments as required
Manage daily registers, ensuring that they have all been received and correctly updated on Arbor
Complete dinner registers liaising with the Attendance and Welfare officer regarding absences
Chase parents and staff for monies owed for school meals, clubs and trips, escalating to the administration officer when required
Maintain and complete cool milk registers
Assist in the organisation of school trips in cooperation with other staff. This includes ensuring that staff and external providers (e.g. coach companies) have completed all associated risk assessments
Set up and manage the booking of trips, fundraising events and clubs on Parentpay
Maintain whole school stationary stock, including liaising with staff regarding replenishing whole school stationary and following the school’s purchasing processes
Manage the goods received process including checking the quantity and quality of items delivered, liaising with suppliers when there is a discrepancy in the delivery, ensuring that stock is delivered to the person who has ordered the items and managing stock levels of stationary
Download weekly Parentpay settlement reports
Organise and distribute incoming and outgoing post
Manage the contracts register, flagging contracts which are due for renewal to the SBM in a timely manner
Prepare and collate invitations, admission forms and welcome packs for new starters and for open evenings
Assist with entry of nursery and new starter admissions onto the MIS system and Parentpay
Assist parents and new staff in setting up a Parentpay and Arbor account
Update manual and computerised record/information systems as required
Update and maintain the school calendar
Maintain the electronic signage around the school
Assist with managing the school’s email inbox as required, ensuring the school meets its expected response times and emails are forwarded to the relevant staff member as necessary
Manage and organise completed forms from parents
Liaising with the catering provider and headteacher to finalise the school meal menu
Report any issues with the school’s IT system
Provide administrative support to staff as needed
Carry out filing, printing and photocopying. Maintain the operation of the printer and photocopier to ensure it’s ready to use at all times, resolving any issues as necessary
Keep records in accordance with the school’s record retention schedule and data protection law, ensuring information security and confidentiality at all times

Where you’ll work

Headland Road, Evington

LE5 6AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF ENGLAND TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Remote Educator visits monthly via teams with Heart Of England Training

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative

About this company

Linden is at the heart of the rich and diverse community that it serves. Our engaging approach, mixed with an invigorating environment enables each and every pupil to achieve their true potential. We are determined to provide our pupils with a range of memorable learning experiences that will support their development, further their aspirations and enable them to develop as unique individuals. Linden is a special place where all children, parents, staff and governors work as part of a team. We take care to make sure all our families are welcomed into the Linden family and that all our children make an excellent start to their learning journey.

http://www.linden.leicester.sch.uk (opens in new tab)

After this apprenticeship

We can offer you:

Continuing professional development
A supportive team and reflective culture
A passionate Senior Leadership Team
An engaging and respectful school community

Ask a question

The contact for this apprenticeship is:

HEART OF ENGLAND TRAINING LIMITED

Louisa Barby

Apprenticeshiprecruitment@hoet.co.uk

01788568425

The reference code for this apprenticeship is VAC1000290222.

Apply now

Closes in 13 days (Wednesday 18 December at 11:59pm)

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