Telesales Advisor Apprentice

Summary

Insightecs Int Ltd is a market leader in providing innovative marketing and business solutions designed to help companies grow and thrive in a competitive landscape. Based in London, we pride ourselves on delivering tailored strategies and exceptional results for our clients.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Monday - Friday, 9.00am - 5.00pm (breaks to be confirmed).
40 hours a week
Possible start date: Friday 7 February
Duration: 4 years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities

Outbound Sales Calls:

Conduct a high volume of outbound calls to prospective clients.
Introduce Insightecs Int Ltd’s products and services, highlighting their benefits and value.

Sales and Conversion:

Identify client needs and provide tailored recommendations to meet their business goals.
Achieve and exceed individual sales targets and contribute to team objectives.

Customer Relationship Management:

Build and maintain strong relationships with potential and existing clients.
Provide excellent customer service, ensuring a positive client experience.

Database and CRM Management:

Accurately record client interactions, sales, and follow-ups in the CRM system.
Maintain an organised and up-to-date client database.

Feedback and Collaboration:

Work closely with the sales and marketing teams to refine scripts and strategies.
Provide feedback on client needs and market trends to improve offerings.

Where you’ll work

124-128 City Road

London

EC1V 2NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE APPRENTICESHIP COLLEGE LTD

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

Sales Executive (Level 4) Apprenticeship Standard Qualification:

Functional Skills in maths and English provided (if required).
Achievement of the standard meets the eligibility requirements for Sales Certification at Level 4 with the Institute of Sales Professionals (ISP).

The Apprenticeship College Ltd’s training options:

Head office 2.3 miles away - Thames Exchange, 10 Queen Street Place, London, EC4R 1BE.
Delivery method at location to be confirmed.

At the apprentice’s workplace (national):

Day release: 5.4 miles away.
Day release address: 258 Harrow Road, London, London, London, W2 5ES.

Requirements

Desirable qualifications

NVQ or SVQ Level 2 or equivalent in:

Business (grade Merits)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Team working
Patience

About this company

We are a digital marketing agency based in London.

https://www.insightecs.co (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon successful completion of the apprenticeship program, the employee may be promoted to the role of Sales Manager.

Ask a question

The contact for this apprenticeship is:

INSIGHTECHS-INT LTD

Samir Mohammed

careers@insightecs.co

+44 07448417631

The reference code for this apprenticeship is VAC1000290207.

Apply now

Closes on Tuesday 28 January

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