Operations Administration Assistant Apprenticeship

Summary

This role would suit somebody who enjoys both connecting with people and delivering exceptional customer support. It is an excellent opportunity to develop existing skills and build new ones within the heart of the business. Company is based in the St Johns Innovation Centre. Small team in a lively office.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8am to 4:30pm with one hour unpaid lunch break. Role is based in our Cambridge based office therefore the ability to work from the office will be important. However, a hybrid set up can be discussed for the right candidate.
37 hours a week
Possible start date: Monday 20 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General Administration
Assist with basic office and clerical administration as required including but not limited to:
Responding to telephone enquiries and emails, taking/forwarding messages as required
Undertake miscellaneous administration duties as directed such as postage and purchasing requirements
CRM Administration - assist in maintaining the internal CRM system, to keep client details, records and programme information up to date
Learning how to use the Emergenetics+ website and troubleshoot participant / client issues
Internal Events
Support with the preparation and planning of internal events, including but not limited to:
Foundation events
Conferences, when required
Assisting in the administration of Certification Programmes:
Registration forms administration
Venue logistics – booking and liaising
Participant diary management and JI’s
Certification LMS management (producer training provided)
Ordering manuals / shipping post certification resources
Record management
External Client Programmes
Support with the preparation and planning of external client events, including but not limited to:
Delegate list management
Print/collate/bind programme documentation as directed and assist in managing delegate attendance/tracking
Monitoring, printing and preparing Emergenetics reports and eLearning completions
Process programme feedback responses, prepare & format Feedback Reports
Managing any additional administration to ensure smooth running of client programmes delivered.
Operations General
Assist with other Operations related tasks, including but not limited to:
Zoom/Teams invite management and creation
Producing external client virtual sessions when required via Zoom/MS Teams
Take meeting minutes and ensure follow-up actions are recorded

Skills and Qualifications:

Experience with Microsoft Office Suite
Previous office experience desirable
Experience using Zoom and MS Teams
Good standard of written and verbal communication
Keen eye for detail
Ability to be agile and adapt workload when the need arises

Where you’ll work

St. Johns Innovation Centre

St Johns innvocation Park

Cowley Road

Chesterton, Cambridge

CB4 0WS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place at work with support from Cambridge Regional College.

More training information

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade 9, 8, 7, 6, 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Microsoft Office
Zoom & MSTeams

Other requirements

To provide administrative support to First Ascent Group Ltd, primarily within the Operations function but to support other areas as required also.

About this company

At First Ascent, we work in close partnership with clients to provide uniquely designed solutions that tackle individual, team and organisational challenges. We listen, question and challenge you, then we engage and develop your people to deliver a guaranteed return on investment for your organisation. Driving performance and achieving measurable results is always our number one priority. We focus on equipping your people to practically apply their learning back in the workplace and make long term, sustainable changes. Robust science, contemporary thinking and credible research underpin everything that we do. Whether it's delivered face-to-face or online, we use the latest brain science, psychology, social analytics and learning practices to ensure every programme is engaging and highly effective.

http://www.firstascentgroup.com (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

You will be under the direct tutelage of an experienced operations manager, who will invest time in providing you with the necessary skills and confidence to grow within the role.
Organisation and self-management are an integral part of this role, but a genuine interest in improving processes and ensuring smooth delivery of programmes is equally as important.

Ask a question

The contact for this apprenticeship is:

First Ascent Group

Moyna Good

moyna.good@firstascentgroup.com

01223 223807

The reference code for this apprenticeship is VAC1000290200.

Apply now

Closes in 11 days (Monday 16 December at 11:59pm)

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