Junior Client Relationship Apprentice

Summary

This is an amazing opportunity to join a well established facilities management company. Dutton FM are offering an apprentice the opportunity to join their client management team, responsible for all client interactions. The apprenticeship will be funded by the employer and there will be plenty of opportunities to progress within the role.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

We offer a pay increase after the first 12 weeks and one more after the first 32 weeks.

Training course

Business administrator (level 3)

Hours

Monday - Tuesday, 8:30am - 5:30pm. Wednesday - Thursday, 8:30am - 5.00pm. Friday, 8:30am - 4:30pm. Alternate Saturday (2 per month), 8:30am - 12:30pm.

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will deal with all incoming work orders from various clients.

Communication is a huge part of the role, and it is important that channels of communication are maintained with clients, colleagues, tenants and engineers alike.Reporting to both management and clients will be key to visibility.

The Junior Client Relationship will be expected to support the Senior
Client Manager and Operations Manager as required.

Take incoming work from clients.
Process work orders through the system and then organised and diarised utilising our employed field engineers and subcontractors which may have been previously sourced or who require sourcing for work orders.
Allocate work to subcontractors.
Sourcing for subcontractors when needed.
Recognise and encourage excellent performance.
Once work is completed then it is up to the Junior Client Relationship to ensure satisfactory feedback from the tenant and that the order has being invoiced.

Where you’ll work

The Antler Complex

Unit 5, 1st Floor, Bruntclife Way

Morley

Leeds

LS27 0JG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPRINGFIELD TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The Apprentice will receive internal training & support from line management as well as being met by a dedicated tutor, once a month, from Springfield Training

More training information

Springfield Training are an award winning independent training provider delivering exceptional teaching and learning to over 800 apprentices across the UK. We focus on enhancing the knowledge, skills and behaviours of all learners to ensure they get the best service possible and achieve the highest possible grades.

Requirements

Desirable qualifications

GCSE in:

English (grade A-C or 4-9)
Maths (grade A-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Patience

About this company

Dutton Construction is a proud family-owned and operated business spanning five generations of dedication and expertise in the construction and facilities management industry. Since our inception, we have been committed to delivering high-quality services, underpinned by our unwavering dedication to exceptional customer service and the careful management of our clients' expectations. At Dutton Construction, our heritage is not just about the longevity of our business; it's about the legacy of quality, reliability, and innovation that we've built over the decades. We understand that the construction and management of facilities are more than just a business transaction; it's about creating and maintaining spaces where people live, work, and thrive. Services At Dutton Construction, we are not just builders; we are custodians of a tradition that values every client's vision. Our expertise extends across a wide spectrum of services, including: • Full refurbishments • Plumbing • Heating • Boiler replacements and new installations • Painting and decorating • Fire Risk Assessments (FRA) • FIRAS works • Electrical works • Locksmith services • Windows and Door fittings • Kitchen and bathroom installations • Plastering • Roofing • Cleaning • Automatic Opening Vent (AOV) installations Each service is a testament to our dedication to quality and excellence.

Company benefits

Free Parking Career Growth & Progression 20 Days Holiday (increasing annually) + 8 Bank Holidays + Birthday off Additional Leave Company events

After this apprenticeship

A permanent opportunity within the Client Services, as well as further training to progress within role via an apprenticeship.

Ask a question

The contact for this apprenticeship is:

SPRINGFIELD TRAINING LIMITED

Cathy Ioannou

cathy@springfieldtraining.com

07842229422

The reference code for this apprenticeship is VAC1000290104.

Apply now

Closes in 18 days (Monday 23 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents