HR Support Apprentice

Summary

We’re looking for a motivated person to join a proactive team. You’ll gain valuable, hands-on experience that will expose you to the recruitment, onboarding, employee lifecycle and offboarding processes. You’ll be the first point of contact for admin queries and contribute to the wider people's agenda as part of the team.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Monday- Friday Between 9.00am- 5.00pm A minimum of 37.5 hours per week
37 hours 30 minutes a week
Possible start date: Monday 13 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The list of duties will include:

Recruitment / induction
Maintaining files and information
Drafting and sending HR letters and correspondence
Supporting with note-taking in HR meetings
Functional HR processes such as issuing lanyards, smart cards etc
Provide first-line administrative support to the HR Team, including managing mailboxes, scheduling appointments, and filing paperwork
Ensure People data and documentation are kept up to date

Any other ad hoc duties as requested by the managers.

Where you’ll work

SPRINGHALL HEALTH CENTRE

SPRINGHALL LANE

HALIFAX

HX1 4JG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

As a Level 3 HR Support apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 HR Support apprenticeship standard
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 6 hours a week of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Math (grade 4)

Desirable qualifications

GCSE in:

IT (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Initiative
Non judgemental
Patience
Good attendance record

Other requirements

Ensure you can travel to the place of work on a daily basis. If we find the right candidate sooner this vacancy will close early.

About this company

Spring Hall Group Practice is a large GP Practice working across 5 surgery sites all based in the Central Halifax area. These are Spring Hall Medical Centre, Queens Road Surgery, Southowram Surgery, Rosegarth Surgery and Siddal Surgery. We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patients’ needs at the forefront of everything, from checking surgery opening times, to letting us know what you think of us as well as accessing our online consultation platform PATCHS.

https://springhallgrouppractice.co.uk/ (opens in new tab)

After this apprenticeship

Progression to a permanent position upon completion of the apprenticeship for the right person.

Development and progression: we want to encourage professional qualifications where there is the appetite for continued learning.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Mandy Hodson

mandy.hodson@cmsvoc.co.uk

01924614523

The reference code for this apprenticeship is VAC1000290079.

Apply now

Closes in 8 days (Wednesday 1 January at 11:59pm)

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