IT Solutions Apprentice Level 3

Summary

We are a Managed Service Provider based in Twickenham with clients around London and the Southeast and are looking to recruit a new apprentice to join our team. In this role you will have the opportunity to work with a wide variety of clients and have exposure to many different industries.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: IT solutions technician (level 3)
Hours: Monday - Friday, shifts to be confirmed.
37 hours a week
Possible start date: Saturday 1 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be part of our team of friendly IT support engineers who will support you as you develop your IT skills. DSL will encourage you to learn by means of on-the-job training, exposure to real life IT issues and by encouraging you to further your skill set by taking advantage of vendor training.

Keeping our customers happy and their systems modern and secure is our goal. It is essential that you have a great telephone manner and are comfortable speaking to people at all levels within a business. You will need to be able to prioritise issues and work to deadlines, sometimes dealing with more than one customer at a time, whilst aiming to exceed the clients’ expectations.

Main Duties:

To support our clients, diagnosing and resolving their IT issues with Microsoft Windows 10 and 11, Microsoft Office 365 applications and other software we support
Provide support over the phone and via TeamViewer to our clients
Occasional visits to client’s sites to maintain or install / deliver equipment
Prepare new computers for clients and upgrade older computers.
Basic administration of Windows Server 2012, 2016, 2019, 2022 including setting up new users and changing passwords
Basic administration of security products such as ESET Antivirus and Heimdal patch management
Ensure IT documentation is kept up to date
Basic Office 365 user administration, setup email accounts

Skills Required:

Working knowledge of Windows Windows 10 including being able to install Windows from scratch
Basic knowledge of Office 356 and Exchange administration
Working knowledge of Microsoft Office 365 applications, Word, Excel, Outlook, PowerPoint
Basic knowledge of firewalls and Internet connections, diagnostics etc.
Able to produce clear documentation (technical and non-technical) for clients and for our records
Excellent communication skills with very good verbal and written English

Other Useful Skills (Not essential):

VMware and V-Sphere for servers
Microsoft Active Directory
Microsoft Azure
Apple Mac
SonicWall firewalls
Wi-Fi systems and general networking
Microsoft Certifications

Where you’ll work

Direct Support Ltd, 5 The Mews, Bridge Road

Twickenham

TW1 1RF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Your training plan

Apprentices will be required to attend college 1 day per week at Richmond Upon Thames College completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full Qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Problem solving skills
Customer care skills
Logical
IT skills
Team working

Other requirements

Looking for a candidate local to Twickenham who is ready to start early next year with excellent communication skills who enjoys interacting with other people.

About this company

Direct Support offer a wide range of IT services to meet the needs of small businesses. From network setup and maintenance to, cloud solutions, cybersecurity, data cabling and audio-visual solutions, Direct Support have the expertise to help keep businesses running smoothly. Direct Support’s mission is to provide reliable and efficient IT services and solutions through our team of experienced IT professionals.

After this apprenticeship

Could lead to a permeant position upon successful completion of the apprenticeship

Ask a question

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