IT Apprenticeship

BELLS OF LAZONBY LIMITED

Penrith, CA10 1BG

Closes in 15 days (Monday 6 January)

Posted on 5 December 2024

Print

Contents

Summary

Bells are an established family bakery with a taste for quality, having created delicious products for over 75years. They believe their greatest asset is their people and want everyone to feel valued and develop the skills they need to a great job and feel proud to be part of Bells. They are looking for a motivated individual to join the IT team.

Annual wage
£18,000 a year

Minimum wage rates (opens in new tab)

Salary is a range of £16,000 - £20,000

Training course
Information communications technician (level 3)
Hours
Monday to Friday 9:00 AM to 5:00 PM.

40 hours a week

Possible start date

Tuesday 7 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Support for all aspects of IT, from account management, PC Rollouts, software installations and system monitoring

  • Working with Network management software/documentation, IP Address Management systems, Audits and Compliance

  • Provide internal IT support via email, phone, face-to-face interactions, and the ticketing system

  • Assist with PC hardware tasks including custom builds, component configuration, switch setup, and driver updates

  • Work with Microsoft 365 cloud technologies as well as a number of other key Line of Business applications

  • Opportunities for scripting, SQL reports, web development and automation

Where you’ll work

Edenholme Bakery Lazonby

Penrith

CA10 1BG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Requirements

Essential qualifications

GCSE in:

  • English (grade 5/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Logical

About this company

Founded in 1946, we are an established family bakery with a taste for quality, having created delicious products for over 75 years. We produce baked goods for retail and food service. We operate two bakeries: a conventional Bakery and a dedicated Gluten, Wheat and Milk Free Bakery avoiding 12 out of the 14 notifiable allergens. We are very proud to offer a full range of baked goods to our loyal customers, including key retailers and large food service providers who are happy to stock our delicious products.

https://bellsoflazonby.co.uk (opens in new tab)

Company benefits

- Company Sick Pay - Cycle to Work Scheme - Corporate Gym membership - Employee Forums - Free Onsite Parking - Discounted Cakes - Death in Service Scheme - Employee Assistance Program - Shopping Discounts

After this apprenticeship

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support apprentice.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Jannat Khanum

Jannat.khanum@balticapprenticeships.com

07456370844

The reference code for this apprenticeship is VAC1000289948.

Apply now

Closes in 15 days (Monday 6 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply using the link provided.