Business Support Administrator Apprenticeship

Summary

Working in a small and friendly team, this is an opportunity to develop your business skills within an HR consultancy. By using a variety of methods, including your enthusiasm and creativity, you will learn to develop a sales pipeline. As you develop relationships with new and existing clients, you will gain greater exposure to the Business and HR.

Annual wage

£9,984 a year

Minimum wage rates (opens in new tab)

You will receive 10% commission for all new clients you secure.

Training course

Business administrator (level 3)

Hours

Monday - Thursday, 9.00am -3.00pm, Friday study day 9.00am - 3.00pm

30 hours a week

Possible start date

Wednesday 19 February

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is an opportunity to develop your business skills within our HR consultancy. By using a variety of methods, as well as your enthusiasm and creativity, to expand our client base, you will learn to develop our sales pipeline. And as our clients grow and you develop relationships with our existing 70 clients, you will gain a greater exposure and involvement in HR consultancy.

General administrative tasks:

Managing social media, LinkedIn account, sending out mailshots, producing flyers/promotional material, PR, etc.
To answer incoming calls and take details of advice requested. Log all advice calls on Dynamics database
Assist in the client renewal process
Provide administrative support for client recruitment
Liaising with third party providers e.g. occupational health, payroll, recruitment agencies etc.
Maintaining the internal CRM system
Any other administrative support ensuring high levels of accuracy at all times

Where you’ll work

The HR Dept.

Cambridge Road

Milton

CB24 6AZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The practical period is the time dedicated to the development of the knowledge, skills and behaviours for your apprenticeship which includes the following components:

Level 3 Diploma in Business Administrator (optional)
Business Administrator - Knowledge, Skills and Behaviours
Maths and English Level 2 (exemptions apply)

The apprentice would be assigned a Business Services assessor through the college, who would typically come out to visit in the workplace to assess workplace competence. The knowledge side would be provided via workshop remote sessions, assignments, evidence of workplace competence. Portfolio would be checked via an online Smart Assessor

Requirements

Essential qualifications

GCSE in:

English (grade 4 or C)
Maths (grade 4 or C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Creative
Initiative
Non judgemental

About this company

We welcome people who enjoy working in a small and friendly team and the variety this can bring. We have great relationships with our clients, are honest and open with each other and love what we do.

https://www.hrdept.co.uk/cambridgeshire-north-herts/ (opens in new tab)

Company benefits

Free parking 25 days holiday plus bank holidays

After this apprenticeship

The role may develop into a permanent one if the client base/workload grows
This may be a combination of HR and business development

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE REGIONAL COLLEGE

Camilla

01223 418778

The reference code for this apprenticeship is VAC1000289922.

Apply now

Closes on Monday 13 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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